Commendations and Complaints

The Monterey Police Department (MPD) recognizes it is critical that we maintain our credibility with the Community as a professional organization in order to garner the trust, respect, and support of the people we serve. As such the MPD wants to ensure it is providing high-quality public service. Residents are encouraged to give feedback by filing a compliment recognizing employees who perform their duties exceptionally well, or a complaint about questionable performance, actions, policies or procedures.

Compliment an Officer or Department Employee

We would like to know when you feel satisfied with specific service you have received from one of our Department members. Because good work that is recognized serves as a form of positive reinforcement, we will always share your compliments with the employee involved and commend their efforts. Providing a compliment is easy by filling out the online form below or you may also send a commendation by mail by printing and completing a Monterey Police Department Public Complaint or Commendation Form , available here in PDF format. You can then mail the form to Monterey Police Department, Attention: Administration Division Lieutenant, 351 Madison Street, Monterey, CA 93940.

We will forward your comments to the employee and their supervisors in a prompt manner. In some cases, Department employees may be considered for additional recognition, such as commendations or awards.

Concerns and Inquiries

To maintain the public confidence, the Monterey Police Department takes citizen concerns seriously. In some cases, Department employee conduct or practices may become the focus of such concerns. Those having questions or concerns about an employee’s conduct relating to their job performance may pursue certain options to get information on procedures and policies, or to file a complaint.

To make an inquiry about the conduct of a Monterey Police Department employee, you may call (831) 646-3830 and ask to speak to an on-duty watch commander. You will be placed in touch with someone who will answer your questions or assist you in filing a formal complaint. You may also fill out the online form below to share your inquiries or concerns.

Formal Complaints

If you’d like to file a formal complaint against a Department employee, you may do so in the following ways:

In Person:
You may file a complaint in person by printing and completing a Monterey Police Department Public Complaint or Commendation Form , available here in PDF format. Please sign the form and ensure you include your contact number. Bring the completed form to 351 Madison Street, Monterey, CA 93940 and advise lobby staff that you are filing a complaint. An on-duty supervisor or watch commander will then assist you.

By Phone:
You may file a complaint by calling 831-646-3830 and ask to speak to an on-duty watch commander. An on-duty watch commander will then contact and assist you.

By Mail:
You may file a complaint by mail by printing and completing a Monterey Police Department Public Complaint or Commendation Form , available here in PDF format. Please sign the form and ensure you include your contact number. Mail the form to Monterey Police Department, Attention: Administration Division Lieutenant, 351 Madison Street, Monterey, CA 93940.

Complaints will be thoroughly and impartially investigated. The Personnel/Internal Affairs program is under the command of the Lieutenant of the Administration Division who oversees the investigation and administration of allegations of employee conduct that may violate Department/City policies or procedures or law. Complaints are presented to the Chief of Police for a fair and appropriate adjudication.

For reference, here is the Monterey Police Department Policy regarding Personnel Complaints

*Please do not use the contacts above to report criminal activity. In these cases, contact 9-1-1 for emergencies, or the Department's non-emergency line at (831) 646-3914, or file an online crime report (https://monterey.org/police/Report-a-Crime/Submit-a-Crime-Report-Online). For service requests such as reporting abandoned vehicles, graffiti, use the service request portal.

EMERGENCY
Call 9-1-1

Officer Needed, Dispatch,
Non-Emergency

(831) 646-3914

Records (831) 646-3830
Fax (831) 646-3899
Confidential Tip Hotline
(831) 646-3840

Monterey Police Department
351 Madison Street
Monterey, CA 93940
Open 24 hours a day

Officer Email List

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