This Grievance Procedure is established to meet the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file an accessibility request or a complaint alleging discrimination on the basis of disability in the provision of services, activities, or programs by the City of Monterey. If you have a request or a complaint about accessibility within the City of Monterey, please complete the Request for Accommodation/Complaint Form.
The form is available in the alternative formats linked below. If you need the form in an alternative format other than provided, please contact the ADA Coordinator at (831) 646-3890.
Request for Accommodation Form - alternative formats:
Grievance Form - alternative formats:
Council Meeting, March 17, 2015
ADA Compliance Review Policy for City Projects
ADA Curb Ramp and Sidewalk Design Exception Policy
ADA Policies and Procedures
(1653 pages, 18.5 MB)
Section I: Executive Summary
Section II: Self Evaluation
Section III: Access Compliance Assessment
(732 pages, 32 MB)
Public Rights-of-Way (Intersections)
(176 pages, 6 MB)
Public Rights-of-Way (Pedestrian Signals)
The City of Monterey is committed to including the disabled in all of its services, programs and activities. In compliance with the Americans with Disabilities Act, if you need special assistance to participate in a meeting, please contact the City Clerk’s Office at (831) 646-3935. Notification 30 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting [28 CFR 35.102-35.104 ADA Title II]. Later requests will be accommodated to the extent feasible.
For communication-related assistance, dial 711 to use the California Relay Service (CRS) to speak to City offices. CRS offers free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week. If you require a hearing amplification device to attend a meeting, dial 711 to use CRS to talk to the City Clerk's Office at (831) 646-3935 to coordinate use of a device.
The Americans with Disabilities Act (ADA), enacted on July 26, 1990, provides comprehensive rights and protections to individuals with disabilities in the areas of employment, state and local government services, public accommodations, and telecommunications. The ADA Title II prohibits all state and local governments from discriminating on the basis of disability, but moreover, its goal is to promote equality of opportunity and full participation. The City of Monterey works to ensure that every program, service, benefit, activity and facility operated or funded by the City of Monterey is accessible to, and useable by, people with disabilities. The City continually strives to eliminate barriers that may prevent persons with disabilities from access to or participation in City programs, services, activities, and facilities.
Voice: (831) 646-3890
Fax: (831) 646-5643
Building Official/Chief of Inspection Services, ADA Coordinator
Administrative Assistant II
Administrative Assistant I
Administrative Assistant I
Monday - Friday
Open: 8 a.m. to 4:00 p.m.
Closed: 12:00 - 12:30 p.m.