Responses to Customer Suggestions

October 2016

Suggestion/Comment/Question: I was wondering if you have the book Nanobots for Dinner by David Filmore? If not, do you think you'll be getting it in? My kids keep asking for it. Thank you :)

Suggestion/Comment/Question: I am writing to your good office to request an architectural reference book that is really helpful for us young professional and students on the architecture and construction industry. Architectural Graphic Standards, 12th Edition American Institute of Architects, Dennis J. Hall (Editor-in-Chief) ISBN: 978-1-118-90950-8, March 2016

Response: Thank you for your suggestion, we’ve forwarded it to the librarian who selects books in that area. In the future you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org, if you don't find the item you are looking for and want to suggest the library purchase it. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: I was wondering if the libraries ever considered making the book mobile go up to Seaside. I'm sure there are some patrons who live in Seaside like I do and sometimes it's a trek to get all the way to Pacific Street from there. Especially when people like me have to rely on public transit to get there. I don't want to have to waste $5 round trip just to go to the library. So is is possible to put one, maybe two, book mobile locations in Seaside?

Response: Thank you for contacting the Monterey Public Library. We're happy to hear you love using this library! The library's funding comes from the City of Monterey so our main service area is Monterey. Our bookmobile's closest stops to Seaside are on Montecito Ave near Ramona or the Casanova Oak Knoll Park Center. A full stop map and schedule can be found on our website here: http://www.monterey.org/library/Bookmobile.

The city of Seaside is serviced by the Monterey County Free Libraries. They have their Seaside branch at 550 Harcourt Ave in Seaside. Website here: http://www.co.monterey.ca.us/library/. I know the Monterey County Free Library system has bookmobiles, but I'm not sure if they have any stops in Seaside. I would recommend contacting the Seaside Branch at 831-899-2055 for more information.

Please let us know if we can be of any other assistance, and look forward to seeing you in the library when you're able to visit!

September 2016

Suggestion/Comment/Question: The purchase suggestion page item type field currently defaults to Adult DVD. Can you change it to default to Adult Book? thanks

Response: Thank you for bringing this to our attention, this setting must have changed during our last system upgrade. We went ahead and changed the default to “select one”, that way you can pick the appropriate item type, but if someone forgets, it won’t reflect the wrong format. We hope this helps.

Suggestion/Comment/Question: The large runner mat at the rear entrance doorway has a tendency to roll up and it becomes a safety hazard. I have tripped over it several times. May I suggest applying some double sided sticky tape to the edges to keep it from rolling up.

Response: We appreciate that you’ve taken the time to point out this safety concern. The runner mats are provided by a mat service, and they replace them on a regular basis, thus making us unable to tape them to the floor. We will contact the service to see if they can provide a better solution for us.

Suggestion/Comment/Question: iPads

Response: iPads are awesome. What are you specifically suggesting? Please feel free to submit details. Right now we offer computers and laptops in the Library as they are the most cost effective way to provide access to the largest variety of services: internet, typing, USB drives, etc.

Suggestion/Comment/Question: Put a TV and a place to play games and play music

Response: Great idea, perhaps someday we’ll be able to expand the library and provide media and/or study rooms that could be used for this purpose but unfortunately we don’t have the space at this time. Please check our calendar for regular teen video gaming events in the Community Room, and occasionally we offer similar events for other ages groups. We suggest using the computers or laptops with headphones in order to play games, videos, or music in the library!

Suggestion/Comment/Question: I suggest to the children’s librarian that she address the babies directly instead of speaking to the adults. We are capable of following your example during the songs without explicit instruction. We enjoy attending Baby Rhyme Time. Thank you! (9-30-16)

Response: Thank you for your suggestion. We're so glad you and your baby enjoy our Baby Rhyme Time. It is a new style of program for us and we are interested in feedback to help us fine-tune our offerings.

One reason our librarian goes out of her way to address parents is that some parents, especially first-time parents of very young children, benefit from encouragement and even explicit directions when interacting with their children in storytime. Baby Rhyme Time is fun for the babies but at its heart it is intended as a jumping off point for parents and their babies together. It is our hope that the games and songs we do in storytime will be repeated and enjoyed at home and become part of our families' daily routine. As you probably know, reading, playing, singing, and talking with very young children encourages language and social/emotional development. When we lay out the steps of a fingerplay or address the reasons why we sing a particular song our intention is to increase the likelihood that parents will take storytime home with them.

It is wonderful that you feel comfortable with the storytime activities. I imagine as the group becomes familiar with the songs and rhymes of storytime there may be less of a need for step-by-step instruction, but we always want to keep in mind the needs of parents who are new to the group or who may be learning English and will benefit from repetition as much as their children. Thanks again for your thoughts. See you at storytime!

Suggestion/Comment/Question: small great things, Salem Falls, Mercy, Perfect tatch, Harvesting the Heart all by Jodi Picoult in audio book format

Response: Good news, we actually had Great Small Things (book on cd) on order at the time of your suggestion and it's in the catalog. Contact us or find it in the catalog to place a hold. Unfortunately the other titles are out of print in audio. In the future you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org, if you don't find the item you are looking for and want to suggest the library purchase it. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

August 2016

Suggestion/Comment/Question: review in NY Times book review: Colin Whitehead, Underground Railroad

Response: Good news, we actually had this book on order at the time of your suggestion and it's in the catalog. Since you included your contact info, I placed a hold for you. In the future because the Customer Suggestions aren't always checked immediately, you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org, if you don't find the item you are looking for and want to suggest the library purchase it. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: The Invoice

Response: We’re guessing this is for the book by Karlsson and have forwarded your suggestion to the library that orders adult fiction. In the future because the Customer Suggestions aren't always checked immediately, you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org, if you don't find the item you are looking for and want to suggest the library purchase it. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Outlander Season 2 in DVD

Response: Thanks for your suggestion. There is no release date for Outlander Season 2 on DVD yet. We do not accept purchase suggestions until an item has a specific release date. Amazon.com is a good place to check for dates if you are unsure. Once there is a release date, if you don't see the item in the catalog, please submit your suggestion by clicking on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

July 2016

Suggestion/Comment/Question: I would like to see the rest of the Chronos Files series. You have the first two in the series. They are great books!

Response: It looks like there are three books in this series so far. We purchased the third one in late July. You can place a hold via the catalog or ask staff for assistance. In the future you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Purchase Lee Child's new book "Night School"

Response: Good news, the library ordered this title in early July! You can place a hold via the catalog or ask staff for assistance. In the future you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: The Central Library in Monterey (625 Pacific Street, Monterey, CA 93940) needs better computers and a digital wall clock with lettering that is large enough to view from outside the rear entrance. The current computer systems are obviously old, which is unacceptable considering the amount of public and private funding available to the library department. The monitors are faded from sun damage, the audio inputs are damaged from overuse and the current systems of pre-installed headphones is unsanitary and inefficient because the majority of the headphones only work on one side (only right or left audio). The processors are also very obviously outdated. This is apparent in how quickly the devices become hot once a user enters data for processing into the computer. A well running computer system should not have non-working audio systems, a severely damaged processor, and faded screens. The concept of having to share headphones with other users should be an option, not a requirement. Currently, the headphones are the only option. Some people might consider that unsanitary or inefficient if they have their own AV equipment. Some suggestions for low cost replacements: Dell Inspiron 7000 All-In-One system (includes all devices, ready to use) approx- $1000/each non-bulk purchase. This would cost about $13,000 to replace the ground level computers for public use. Another good option is the Hewlett Packard ENVY Phoenix 860 Desktop PC (includes everything, ready to use), individual price is $900/each. This would cost about $12,000 to replace all the ground level public use desktop computers. Also, there is a great need for functioning time-keeping access. Most of the people who read the clocks in the library complain about them being too small and therefore hard to read. They are not visible from the rear entrance, where most patrons wait for the facility to open; so therefore they are rendered useless for any actual function other than vanity. A single wall unit with 5"- 8" lettering (digital/electronic) placed so it is visible from the back door would help greatly. Having a digital unit would also help if glare from outside light makes the unit hard to read, because the lettering would be lighted itself. A couple of good options would be from Wayfair.com: An 8" blue lettering digital for $230, or a 7" red lettering digital that also has the day and date for $350. Thank you for considering these updates!

Response: First of all, thank you so much for taking the time to write up your comments and suggestions! We actually don't have computers at our internet stations. A couple years ago, the City's Information Services Department got us set up with virtual desktops, which basically means that there is a small box under each station that is connected the server. This system saves us on equipment and maintenance costs. The Information Services Department monitors this system and provides updates and new equipment as needed. We've been unable to identify any sun-damaged monitors, and wonder if what you've seen are instances where perhaps another customer had adjusted the brightness setting to low? If you run into issues with the monitors, please notify staff right away and we can try to adjust the settings or if need be, replace the monitor. It is also useful to tell staff when you find headphones that aren't working so that we are able to fix or replace them. Clorox wipes are available at the Help Desk if you'd like to wipe them down, but we unfortunately can't allow access to the virtual desktop boxes to plug in personal headphones due to security reasons. If you would like to use your own headphones, you are welcome to check out a library laptop for use inside the building. Your clock idea is a good one, but unfortunately out of our budget at this time. We'll keep the idea for next time we have extra funding. In the meantime, we do have many clocks throughout the library and each computer also has the time on it.

Suggestion/Comment/Question: A large (5”-8” Lettering) digital or electronic wall clock that can be read from outside the back entrance. The clocks now are too small and too dim to be read by people in line outside, even when their face is up against the glass door. Thanks!

Response: Unfortunately this is out of our budget at this time. We'll keep the idea for next time we have extra funding. In the meantime, we do have many clocks throughout the library and each computer also has the time on it. We’ve also found that most customers have phones or watches, and luckily the staff is pretty good about getting the library open on time!

Suggestion/Comment/Question: There is a great need for new desktop computers. A lot of the screens are faded, the processors are slow, and the media connections are damaged on any of them. There are thirteen public desktop computers on the first floor. Replacing those with new consoles would greatly benefit the entire city, including students. Examples of donated ones in 2016: Apple iMac or Acer Aspire.

Response: We actually don't have computers at our internet stations. A couple years ago, the City's Information Services Department got us set up with virtual desktops, which basically means that there is a small box under each station that is connected the server. This system saves us on equipment and maintenance costs. The Information Services Department monitors this system and provides updates and new equipment as needed. We've been unable to identify any faded monitors, and wonder if what you've seen are instances where perhaps another customer had adjusted the brightness setting to low? If you run into issues with the monitors, please notify staff right away and we can try to adjust the settings or if need be, replace the monitor.

Suggestion/Comment/Question: The new green chairs in the back by the magazines are not comfortable at all! But I guess they are here to stay. Too bad wish you would bring the old ones back or set something comfortable.

Response: We’re sorry to hear that you’re not enjoying the new chairs. Unfortunately the old chairs had become worn out and it was difficult to clean the fabric upholstery. We had some extra money at the end of the fiscal year due to staff vacancies, and were able to utilize it to buy new furniture that we hope will be easier to maintain.

Suggestion/Comment/Question: Why not an info plaque or display about the Library’s architect. This is just about his best work, and greatest aspect of this very fine Library.

Response: Thanks! That’s a great idea. We’ll put it into the queue of projects we’d like to do when time and money permits!

June 2016

Suggestion/Comment/Question: keep up the good work!

Response: Thank you and thank you for your support of the library!

Suggestion/Comment/Question: before the fall by noah hawley

Response: Good news, the library ordered this title in early June! You can place a hold via the catalog or ask staff for assistance. In the future you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Love the email notifications of items that are about to become due, but the address is VERY confusing. baywatersolutions or something like that? Why doesn't it just say it's coming from the Monterey Public Library in the Sender field? I almost deleted these as spam because I didn't recognize the sender.

Response: Sorry about this. "noreply@pals.bywatersolutions.com" is the actual email address of our circulation computer (it is hosted by our vendor, ByWater Solutions). If we try to set the originating email address as coming from the library, many email services interpret this change as an attempt to mask the true origin of the message as part of a scam. This can result in not only the email not being delivered, but the email service may actually block all email from us.

Suggestion/Comment/Question: Have you ever thought of starting up a "library of things" similar to the one in the Sacramento Public Library? It would allow people to borrow things that they might not otherwise have access to.

Response: We agree this concept is awesome! Sacramento and other libraries offer sewing machines, tools, cake pans, etc., and we’ve gotten in on this action by offering ukuleles and starting a seed library. We’d like to do more in the future, but projects like this require a lot of staff time, money, and storage space -- all things we do not have in abundance! Is there any particular “thing” you’re interested in? We can keep it in our queue of awesome projects we want to tackle when the time is right.

Suggestion/Comment/Question: Beautifully written, humorous, widely recommended debut novel aimed at women in their 20s and 30s. Is of bi-coastal interest. A cut above "beach reading" and light romance.Dr. Renee Peppercorn

Response: Ooops, you did not include a title or author! If you would like to recommend a book, you are welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

May 2016

Suggestion/Comment/Question: Please add to the collection "A Rage for Order: The Middle East in Turmoil, from Tahrir Square to ISIS", by Robert F. Worth. It's getting great reviews!

Response: Thank you for your recommendation. It appears this book was ordered in late May, and we placed your name on the waiting list. In the future you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: please order The Gilded Years by Karen Tanabe and A Quiet Drink by Deborah Moggach Thank you

Response: Thank you for your recommendation. It appears “The Gilded Years” was ordered in early June, please log into the catalog or contact us to place a hold. “A Quiet Drink” appears to be out of print. In the future you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Please move Teen area upstairs or on roof deck or give them a sound proof area. I often hear loud voices and socializing. This is a library not a social club. I know there’s a quiet room but it’s far away & often am at front desk having to compete w/rude, noisy patrons & staff.

Response: Thank you for taking time to provide feedback. Unfortunately the library’s open floor plan and thriving popularity make it difficult to contain the noise of all our enthusiastic children, teen, and adult users. The purpose of public libraries have evolved over the years and we pride ourselves in being a hub for the local community who use us for a vast variety of purposes. We were excited to add our quiet room a few years ago for customers who prefer a quiet spot, and specifically picked a location removed for the hustle and bustle of the central part of the library where we agree there is usually a lot going on. We do not condone disruptive behavior however, and staff monitor behavior throughout the day and provide warnings when necessary. Customers who continue to be disruptive may be asked to leave the library.

Suggestion/Comment/Question: The new addition to the library looks great. I would like you to consider refinishing the benches and varnishing them rather than painting them. They could look so beautiful. Painting would look tacky.

Response: Thank you. We think it looks great too. The wood on the patio benches is a combination of recycled boards from the previous benches, and new lumber. City staff are waiting for the new boards to cure before they paint them the warm rust color used throughout the interior and exterior of the building. It would be labor intensive to strip the old boards of decades of paint. The plan now is to paint them all.

Suggestion/Comment/Question: Let eleven year olds volunteer :) Please

Response: Thank you for your interest and enthusiasm! For safety and liability reasons we have a minimum age limit for volunteers. Check back with us when you’re a little older!

Suggestion/Comment/Question: Put some Harry Potter books in the Honor System pay

Response: Perhaps you are referring to our Friends of the Library Booksale area? The books that the Friends sell are donations or former library books so you never know what titles will show up and when. Check back often if you’re looking for something specific or visit the Friend’s special 4th of July Book Sale on the Colton Hall lawn. Don’t forget that library cards are free for all those who live in California and we have plenty of Harry Potter books available to borrow!

Suggestion/Comment/Question: The hamster wheels bearings are going out in the magazine area air systems.

Response: Thank you for bringing this to our attention, we’ll take a listen and forward the issue to the City’s maintenance department.

April 2016

Suggestion/Comment/Question: Hi. In the past, there was an occasion when I left a CD or DVD in the player by error and returned only the folder. The library phoned to alert me, thank you. Today I happened to log in to my library account, even though my next due date is not until April 8. I was surprised to see that I am accruing a fine because (my apologies), My apologies that I did this again, when returning "Court and Spark" CD by its due date. I will make a trip into town and return it today. It would be so helpful to receive a phone call (as in the past) or an email if ever that happens again. I will strive to be more careful about it so a call or email isn't necessary, since I know the librarians are busy. Thanks.

Response: Thank you for your question. Our practice is to call a customer when they return a CD case, missing the CD or a DVD case missing the DVD. We are not certain why you did not receive our call. Please verify that we have your correct contact information when you return the CD.

Suggestion/Comment/Question: Bill O'Reilly's next book "Killing the Rising Sun" due out in Sept.

Response: Thank you for your recommendation. O’Reilly’s books are very popular in Monterey, in addition to being national best sellers. We are extremely likely to purchase this upcoming volume. Since the book will not be released until September 2016 however, its publication date falls in our next fiscal year. The suggestion will be held, and reviewed again after July 1, 2016.

Suggestion/Comment/Question: Can you please check on the building for fleas, especially by the magazine area. Thank you.

Response: Thank you for your comment. The City of Monterey contracts with a local pest control service. An exterminator will investigate your concern.

Suggestion/Comment/Question: Nice to see that the 2 man family that has colonized the window table for many months is now allowed to keep a sweet smelling dog. Since the law apparently requires you to be a social service agency and because the autistic young man spends a lot of time asleep, I suggest you install a bed in the Quiet Room.

Response: Monterey Public Library provides a welcoming environment for customers of all ages and backgrounds. Pets are not allowed, Trained service animals are permitted in accordance with the Americans With Disabilities Act (ADA). Disabled and non-disabled customers alike are susceptible to the soporific effects of the Library. Napping is permitted as long as it doesn’t interfere with other customers’ use of the Library. While offices, universities, and hospitals across the globe have installed special seating or “nap pods” to address sleep deprivation and workplace fatigue, we have no dreams of implementing such a service any time soon.

Suggestion/Comment/Question: Purchase of my novel, VULNERABLE, Simon & Schuster/Strebor, ISBN 978-1593096243, pub date 31 May 2016.

Response: Congratulations on the publication of your new novel. We have forwarded your recommendation to the librarian who select adult fiction.

March 2016

Suggestion/Comment/Question: Website - at the bottom of home page put the Circulation Desk phone # and Reference Desk phone #. Thank you.

Response: Thank you for your suggestion. We have changed the phone number listed at the bottom of the website to the Library Help Desk, as we have combined our Reference and Circulation desks into one service area. If you simply wish to renew materials, the automated phone renewal line (recently reintroduced) now appears at the bottom of the page as well. We look forward to answering your call.

Suggestion/Comment/Question: I cannot get into my account. It tells me the password is incorrect. But the other day, I checked it with a librarian and it was confirmed correct. I would like to have this book: Adam Kohn: Inbeciles About Egenics in USA in the beginning of 1900. Heard today on Terry Gross of NPR. Please get it ! Thanks.

Response: Thank you for your suggestion. The audio book is on order. We have forwarded your suggestion for the print edition to the Librarian who processes purchase suggestions. If purchased, we will place it on hold for you. We are sorry you are having difficulty logging in to your account. Please try logging in to the catalog at the Library the next time you visit. Staff will be happy to work with you until the problem is resolved.

Suggestion/Comment/Question: If the first 7 numbers of the library cards are all the same, why can't we sign in just using the last 7 numbers. This would make it easier for people to sign in.

Response: Thank you for your suggestion. Pacific Grove and Monterey Public Libraries share an integrated library system. Although simply entering the last 7 digits of your card number would certainly be easier, it would create the possibility of duplicate card numbers. The first 5 digits of the card number denote that the barcode belongs to a customer and identifies the library that it belongs to. The remaining digits are a sequential number. Since each library has its own sequence of card numbers, all of the digits are required to create a unique number.

Our circulation system does allow for a user name in addition to your card number. Your user name defaults to your first name and middle initial, a dot, and your last name. There may also be a number added to the end, if necessary, make it unique. Library staff can confirm what your user name is, and change it to whatever you like, the only restriction being that it can not match an already existing user name. Please visit the Library Help Desk if you would like us to change your user name. Since you can change it to something that is more convenient for you, it could even be the last 7 digits of your card number.

Suggestion/Comment/Question: I am wondering why when people, myself included, attempt to use the internet on their personal computers in the late afternoon or evenings we are unable to do so?
Victor did ask David, your IT person, about this problem. His repose was that there are not enough internet connects for everyone. There seem to be enough internet connections during the day for everyone, so why would there not be enough in the evening?
Thank you for looking into this matter. Sincerely,
P.S. If you can afford to build a kitchen why can’t you supply the residents of this community with internet?

Response: We apologize that you are having difficulty connecting to the Internet. The Library's WiFi Internet is a very popular service, and afternoons/early evenings are the times of peak usage.

Unfortunately, the Library's WiFi can only support a limited number of simultaneous users. Each user is allotted a 2 hour session. At the end of the 2 hours, the user can log in again if there are any openings. If users do not log out when they are finished, then their session is not released until the 2 hours has passed.

The next time you have difficulty connecting to the WiFi, please bring your device to the Library Help Desk so we can try to determine if this is the reason, or if there is another issue involved.

The good news is that the City is planning to upgrade WiFi service next fiscal year, and the Library will be included in that project.

The kitchen addition has been part of the Library master plan since 2001. It is a project of Monterey's Neighborhood Improvement Program and is not being funded by the Library.

Suggestion/Comment/Question: Bollywood DVDs. They’re positive values, upbeat, family oriented

Response: Thank you for your suggestion. We will forward it to the Librarian who purchases materials in this subject area. If you have any specific Bollywood titles in mind, you are welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: You should get more couches and less homeless people.

Response: Thanks for the comment on seating. Places to sit can be hard to find on busy afternoons. We are looking into an alternative to couches that will seat more people, and be easier to clean. As for people in the library, we welcome everyone and do not make assumptions based on socioeconomic status. If a customer interferes with your use of the Library, please notify staff. We have a Disruptive Behavior Policy. Customers who do not follow its guidelines may be asked to leave the building for the day or longer.

February 2016

Suggestion/Comment/Question: Please consider purchasing "Beethoven for a Later Age: The Journey of a String Quartet by Edward Dusinberre. Thanks

Response: Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Hello, I would like to suggest a book my daughter found at Barnes & Noble, titled "Oh, Brother! Brat Attack!", published by Andrews McMeel Publishing. It is a very funny book (I laughed too) about a brother and sister. Thank you!

Response: Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: How about purchasing Loving Eleanor. This is a new book about Eleanor Roosevelt's long term relationship with a woman reporter, played out against the remarkable history of the time.

Response: Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: The movie M with Peter Lorre

Response: Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: So first upgrade your wifi, second make all people who are not safe looking leave eg(homeless or scruffy looking dudes.) Third have snacks to leave buy after school I’m hungry. Fourth nah you good on every thing else.

Response: Thanks for your feedback. Our wifi is set up through the City’s Information Services Division, and unfortunately sometimes it does seem to run slow especially during peak usage times when as many as fifty or more devices are connected to it. We try to upgrade the system whenever resources permit. As for people in the library, we welcome everyone and do not make assumptions based on appearance. If you ever feel threatened or unsafe, please notify staff. We have a Disruptive Behavior Policy and if customers do not follow its guidelines they may be asked to leave the building for the day or longer. Thirdly, as we don’t allow food in the library except for events, we find that most people would rather venture elsewhere in search of food. May we suggest the Trader Joes shopping area or Alvarado Street? It is true however we are adding a kitchen addition to our Community Room and the topic of food may be revisited in the near future. Finally, we’re glad you think we’re good on everything else!

Suggestion/Comment/Question: Improve wifi

Response: Thanks for the suggestion. Our wifi is set up through the City’s Information Services Division, and unfortunately sometimes it does seem to run slow especially during peak usage times when as many as fifty or more devices are connected to it. We try to upgrade the system whenever resources permit.

January 2016

Suggestion/Comment/Question: Anything by Brian Selznick  -  Olive’s Ocean

Response: Olive’s Ocean is a great book by Kevin Henkes and we own it! Ask a staff member and we’ll help you find it. We also have most of Brian Selznick’s books such as The Marvels, The Invention of Hugo Cabret, and Wonderstruck. If you’re looking for a title of his we don’t have, you are welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Any book on sex for beginners

Response: We have a variety of books on sexuality in the collection. A classic would be the Guide to Getting It On by Paul Joannides Psy.D. and Daerick Gröss Sr. Please check the catalog for details or ask staff for assistance locating it.

Suggestion/Comment/Question: Ashes to Ashes by Jenny Han

Response: Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: You may need to present a stronger deterrent in the library's smoking policy. One senior woman, possibly one of the homeless, has used her e-cigarette repeatedly in the meeting room (past the copy machine).

Response:  We appreciate you bringing this to our attention. E-cigarettes are not allowed in the library. It is possible that staff haven’t seen this activity happening. If you witness it happening again, please immediately alert staff so we can speak to that customer. Customers who have been warned of the rules and who continue disruptive behavior may be asked to leave the library for the rest of the day or a longer period of time.

Suggestion/Comment/Question: Hi, I’ve been compiling a list of kid-friendly finance websites and resources and I came across a link that isn't working on your site. Here - http://www.monterey.org/library/kids, I'm getting an error message when I visit this link - http://sunsite.berkeley.edu/KidsClick!/ Our resource on finance and economics websites for kids (http://aicoach.co/finance-sites-for-kids) might work as a replacement if you are looking to update that page. -Kevin

Response: We checked the webpage you listed for that link, and were unable to locate it. Perhaps a staff member has already fixed it? Librarians review all links for inclusion on our webpage. Thank you for your suggested link.

Suggestion/Comment/Question: Generally I'd like to see more audio books! The latest that has been recommended to me is also not available: Riley, Lucinda "Seven Sisters"

Response: Thank you for your suggestion of more audio books! Have you checked out all our options including the huge collection of e-audiobooks available for download through the Northern California Digital Library? Books on CD and Playaway tend to be more expensive than paper books, require more processing supplies and labor, and they tend not to last as long as paper books so our audio collection tends to have more limitations than our book collection. For specific titles, like Seven Sisters you are welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: I think you should add the documentary "I Am" Tom Shadyac (Actor, Director) to your selection. This is a beautiful program that improves the watcher.

Response: Thank you for your recommendation. This documentary looks familiar and it might have been something the library used to own, but has perhaps since been damaged or lost. It is unlikely that we’d replace it at this time, but you are welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

December 2015

Suggestion/Comment/Question: A way for you to pay your fines online would be very helpful.

Response: See following response

Suggestion/Comment/Question: it's a great website, but....you should allow me to pay my fines online. I'd bet you'd recoup a lot of outstanding money this way. You should also change this page so it tells you that the security code is case sensitive.

Response:  Thank you so much for the suggestion regarding our online library catalog. We switched catalog software about a year and a half ago, and the new vendor does not yet provide the option to pay online. We have been promised that this feature is coming, so we look forward to implementing it in 2016.

We will see if language can added to remind customers that the password is case-sensitive.

Suggestion/Comment/Question: Entry door (from Pacific Street) says “Door opens automatically” etc. It is practically gone. It’s a New Year -- How about a new sign?

Response: Thank you for the feedback. It is true that there are some very old sticker decals on these glass doors but unfortunately at this point it is near impossible to remove them without damaging the finish on the glass (they are covered with UV film). While those stickers are unfortunately unsightly, there are are number of other signs indicating the door will automatically open if you press the button - including the signs with the buttons which are on the edge of the door frame.

Suggestion/Comment/Question: Please get the sequel to Dangerous Creatures by Kami Garcia and Margaret Stohl. I think the book is called Dangerous Dreams.

Response: I do see there is a short story by Garcia and Stohl called Dangerous Dream however it seems to just be 54 pages and only available in ebook form. We’ll pass along your suggestion to the librarian who orders ebooks, but often we are unable to acquire specialty items like this.

Suggestion/Comment/Question: Thank you so much for buying more Mallory McDonald books.

Response: You’re welcome!

Suggestion/Comment/Question: DVD" True Detective (Complete Season 2) Really enjoyed Complete Season 1. Would like to continue the series when it comes out.

Response: Thanks! We try to preorder shows like this once they have a set dvd release date. If you notice there is a dvd you’re interested in that has a release date, but you don’t yet see it in the catalog, you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

November 2015

Suggestion/Comment/Question: Have you considered displaying holiday DVDs together for ease of customers finding films? I, and likely many others, would love to watch holiday themed films, but it’s time consuming to browse the films on the shelf.  

Response: Thank you for the suggestion, we currently do it in the kids section, but we of course could also do do it for adults. We’ll try to remember to do this next year! It may be a short lived display if they are all quickly snapped up though!

Suggestion/Comment/Question: Hello! I am wondering if you carry Audiobooks in Spanish?

Response: We do have a few audiobooks in Spanish - they are located at the end of the Spanish Fiction section upstairs, and there are also a few in the children’s area with the books in Spanish. If there is a specific title you think we should carry, you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Hello, I am a 13 year older reader. I love to get out books and I love your library. Today, I realized I had books due, but i had missed the bookmobile, so I went to renew them on the sight. My account said that they were overdue and that i had fines amounting to $2.25 I am very confused about this. I am super diligent with my returns and keeping tracks of my books, so I don't know how this happened. I was positive that I did not have any overdue books. Can you please try to help me on this? Thank you. I really do love this library. It is so much better than the one in my old home and I will miss it when I move. This is the only slightly bad thing that has ever happened with this library.
Thank you, again.


Response: We apologize for the confusion, but are glad you love the library! Please contact us directly by phone or stopping by so we can review your fines with you. Staff would be happy to resolve any issues that might have resulted from mistakes from our end.

Suggestion/Comment/Question: Resistance is Futile, maybe but who’s the king?       

Response: Well this is a riddle we can’t seem to decipher! Please contact us directly by stopping by or calling if you have more details.

Suggestion/Comment/Question: Pacific Grove’s DVD collection is organized with the user experience in mind providing ease of discovery while browsing foreign language films. Please consider either sectioning foreign language films together as PGPL does or at least mark the spine with a special foreign language film designation.

Response: Thank you for the suggestion. This is something we’ve considered doing in the past, but have found that many of our customers enjoy the simplicity of only having one section to search through. Other considerations include limited shelving space, and the staff time required to relabel and reclassify all our current dvds. It is indeed an idea we’ll hold on to as a possibility if space and time ever permits. What might be even more useful are labels that indicate the language - we promise that we have thought about this!

Suggestion/Comment/Question: Hello - I would suggest changing the swing of the ladies first bathroom stall as you enter the downstairs bathroom. It’s very awkward and impossible to comfortably enter and exit the stall for even a slight size individual --- impossible for a large person. Thank you.  

Response: You do make a good point. The downside of the doors swinging outward though is that they could inadvertently crash into someone who might be standing in the wrong place at the wrong time. We’ll have our maintenance staff take a look and see if they can come up with any solutions.

October 2015

Suggestion/Comment/Question: Yesterday I went to the library through the back courtyard area around 5:15 p.m., and I was very alarmed to see styrofoam plates and cups strung around the benches, and present was a cart on wheels with a bunch of personal effects from a displaced person. A pair of socks -one in the raised flower bed, and one underneath the patio benches.

While I have and appreciate tolerance, and compassion, I do not think the library is a storage place for personal effects while users are in the library. A small backpack is understandable, that should be kept on a person at all times, however ones entire worldly goods are Not. For the safety of all library users, I do not think carts with personal effects are to be left in the patio courtyard unattended.

I know the staff does a great job as library staff members.  It is not their job to police the exterior areas.  But when I only go to the library maybe 4 times a year, I do as most Monterey residence would expect - the library to look clean, and be a place of quiet for gathering of information, and reading , etc. Not a place that has a circus atmosphere.

Yesterday it was not clean and looked an absolute state of disarray, nor did it sound quiet inside the library.

I only went to print some documents, the 20 minutes I was there, was not a good experience of being inside a library.

Please take my criticism as only constructive, as I hope with other opinions and comments from users -to, and in the end improve the library experience for users frequent and infrequent.

Thank you,

Response:  Thank you for your comments. First of all, we’re glad you had an opportunity to visit the library. We hope you are able to visit more often! Secondly, it's true that we are frequently very very busy, and we apologize you had a negative experience during your visit.

There are many factors that go into what caused the environment you described. School District budget cuts over the last few years have reduced the number of after-school activities available to students on their campuses. As a result we have a large influx of students from Monterey High School and Colton Middle School that stream into the Library every weekday afternoon. Staff members work with these students and school staff (who've been quite helpful considering we have no direct affiliation!) to support appropriate library behavior and provide library programs for them. The trash you saw on the back patio is unfortunately probably a result of these students. They often buy snacks but must eat outside because food is not permitted in the library. Library staff try to roam the building and grounds throughout the day. Due to Library budget reductions, however, we have limited staffing available to do things like catch students leaving garbage or even pick up garbage on our patio during busy hours. Assisting customers in the Library with a wide variety of needs takes precedence.

When it comes to the personal effects of displaced persons, we truly appreciate those who leave their belongings outside, tucked out of the way. As a public institution, we welcome customers from all socioeconomic backgrounds into the Library provided their behavior does not disrupt others. We recognize that persons who have been displaced have limited options with regard to storing their possessions. Most are conscientious of the fact that there is not room to bring their items into the building with them. If a customer's belongings block access inside our out, please let us know, and staff will direct customers to move items out of the way.

Again, we’re delighted that you had a chance to visit the Library. If you prefer to experience a less busy library, we recommend that you visit during off peak times, such as early afternoon or late evening. The mornings that we are open can be crowded with strollers and squealing little-ones due to our popular baby and children's storytimes. While the library may unfortunately seem chaotic at times, we delight in the fact that we're so popular with the community and that so many still find our services to be valuable!

Suggestion/Comment/Question: Many thanks to the library patron who donates issues of The New Scientist. You feed my soul.

Response:  You must be finding these in our lobby’s used/free magazine bin! We’re glad to hear you’re getting great magazines to enjoy! Anybody is welcome to donate or take recent magazines from the blue basket in the front lobby.

Suggestion/Comment/Question:  I am wondering why, when I attempt to use the library’s internet in the evening the internet does not work? This has been a problem for myself and others who regularly use the library. The library’s computers seem to work fine but the free wifi does not work for other computers. I have used my laptop earlier today at MPC where the laptop worked fine. I have also used the free wifi sitting outside of the library in the evening and it will work fine whereas the free wifi did not work inside of the library earlier in the evening on several occasions.
Thank you for looking into this matter.

I was also told today that the library no longer does interlibrary loans by Elinda and I wonder if this is true or not?

Response:  Thank you for your inquiry regarding using wifi in the library during the evening. The library’s computer technology is run by the City of Monterey’s Information Services Department. We are unaware of any issues that would cause a fluctuation in wifi service during the evening hours, and the wifi that happens to be available outside of the building is just a continuation of the wifi inside the building. Occasionally, due to variations between devices and software, we’ve had customers bring in personal devices that inexplicably have trouble connecting to our wifi or printing system for no obvious reasons. As we are unable to provide tech support to personal devices, we recommend customers utilize the computers and laptops provided by the library for free use.

Interlibrary Loan service was suspended in 2009 due to budget cuts and staffing shortage. We have a partnership with Pacific Grove Public Library to transfer items between libraries, but we are unable to facilitate loans with any other libraries. If you are looking for an item not in our catalog, you are welcome to ask our staff who might be able to point you to another area library that owns it. The Harrison Memorial Library in Carmel or the Monterey County Free Libraries are the nearest Public Libraries that do still offer interlibrary loan services.

Suggestion/Comment/Question: I like this book which you don’t have “Song of the Sparrow”

Response:  Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area who replied that there are multiple older books with this title and we’d need to know the author to identify which one you’re looking for. If you contact the library Help Desk 831.646.3933 or refdesk@monterey.org a librarian might be able to locate the item at a nearby library. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

September 2015

Suggestion/Comment/Question: Hi, I was reviewing this page http://montereypl.libguides.com/links, and noticed you’ve highlighted "AnyWho" in your list of resources and telephone directories, so I wanted to reach out to tell you about CallerSmart.com. CallerSmart is a free mobile app which acts as a community-driven phone book for the whole of the country. We help people to find numbers and protect themselves from any unknown or unwanted phone calls. We’ve been featured in Huffington Post, Inc., Mashable, Buzzfeed, and more. Would you consider including us on your website as well? If this email has reached you in error, please accept my apologies, and if possible please point me in the direction of the person responsible for the above page. I’ll make sure we don’t email you again. Thanking you in advance for your time and consideration. Kind Regards, Debbie

Response: Thanks for contacting us! We’ll forward your suggestion to the Librarian who updates that webpage, and they will review the site for possible inclusion.

Suggestion/Comment/Question: Hello there, I just wanted to send you a quick email on behalf of my granddaughter Kelly. Kelly is currently staying with me while her parents are away at a conference. Kelly just started sixth grade a few weeks ago and is so excited to be taking technology this year. In her technology class, they're learning all about computers and how to use the Internet (safely). They have a quiz this Friday on Internet terms and how to use the Internet. She asked if she could do some research on Internet terms and of course I couldn't say no to that! She came across your page http://www.monterey.org/library/Kids last night and I just wanted to thank you for making it. It's not only kid friendly but you also have great links and information. Kelly also came across a great Internet technology glossary that I thought might be a great addition to your page! " Internet Technology Glossary for Kids" http://ithare.com/internet-technology-glossary-for-kids/ Would you consider adding it for me? I would love to surprise her and show her that her research will help other kids learn all about the Internet!  Take care, Janelle

Response: We’re glad your granddaughter was able to find such useful information for her homework! We’ll forward that site to the Librarian who updates that webpage, and they will review the site for possible inclusion.

Suggestion/Comment/Question: walking with dinosaurs

Response: It looks like we have a couple dvds and books that include the title “Walking with Dinosaurs”. We recommend searching our catalog at www.montereylibrary.org to check availability and place a hold if need be. If you need assistance, please contact our Help Desk.

Suggestion/Comment/Question: Furiously Happy by Jenny Lawson

Response:  Good news, the library already owns this book! You can search our catalog here: www.montereylibrary.org, and place a hold on the item if it is currently checked out. Please ask staff if you need assistance.

Suggestion/Comment/Question: Please subscribe to the magazines The Humanist and Progressive

Response: Thank you for the recommendations. The Humanist and Progressive look wonderful, but they do seem similar to some of the other magazines we already carry. Due to limited funds and staffing, we've tried to keep our magazine collection fairly small to reduce monthly staff processing requirements, but we’ll keep these in mind the next time we do our annual magazine collection review.

Suggestion/Comment/Question: Please bring back the library aprons. They’re fabulous. Thanks.

Response:  Thanks for the positive feedback! You’re not the first to suggest that we bring the aprons back. The Librarian in charge of the Library Store will check the feasibility of getting some before the December holidays.

August 2015

Suggestion/Comment/Question: I like your change in showing the items having been successfully renewed. The green color and bigger letter size and the exclamation mark make it a lot easier to see.

Response: Thank you. We tried to make it easier for customers to see.  Your feedback is appreciated.

Suggestion/Comment/Question: Great news! Historical Gems of the San Francisco Bay Area is now in print. Over 220 sites are included in this groundbreaking book. In the words of notable local historian Stephen Payne, "This is a book that every visitor, teacher, historian, and citizen interested in local history should have at within reach as they head out the door in search of a fun-filled interesting day exploring the greater San Francisco Bay Area. Richard DiGiacomo has visited almost every place in this book personally. He has written the must-have book on museums and historic sites from Monterey County in the south to Sonoma County in the north. More than just a tour guide, the book is broken into sections with essays that acquaint the reader with the history that is covered by the representative museums or sites.

DiGiacomo goes beyond the traditional city, county, state, and national museums and historic sites that feature famous people, historic homes and events. He also covers museums devoted to agriculture, business, Hispanic California, immigration, military posts, mining, Native Americans, transportation, sports, as well as science and technology. He thoughtfully includes key information on each museum such as its location, web address, hours of operation, cost, and what a visitor can expect to encounter." Stephen M. Payne, PhD, Author of Santa Clara County: Harvest of Change For a preview of the book see: http://www.amazon.com/Historical-Gems-San-Francisco-Area-ebook/dp/B00U6PIWZO/ref=sr_1_1?ie=UTF8&qid=1436906205&sr=8-1&keywords=Historical+Gems+of+the+San+Francisco+Bay+Area Please let me know if you would like a complimentary PDF of the book for your examination. If you are interested in purchasing the book for your library, the retail cost is $20. Please contact me stating many copies would you like to order, and any pertinent details regarding shipping or resale of the book. I would be happy to answer any questions you have regarding the book.


Response:  Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: transformers; age of Extingtion. transformer fan would like to view the movie

Response: Good news, the library already owns this movie! You can search our catalog here: www.montereylibrary.org, and place a hold on the item if it is currently checked out. Please ask staff if you need assistance.

Suggestion/Comment/Question: I would like to suggest that the library purchase "Brave Enough" by Cheryl Strayed. Thank you!

Response: Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: It would be nice when the library is closed arbitrarily, like it is today, that you could use the email list to send a reminder. Or, when you are sending out reminders to pick up and/or return books, you could include this information along with those reminders. Or the very least post it at the top of the website, which I have visted twice this morning and nothing to indicate you are closed today!

Response: We apologize for the confusion, and suspect you are referring to our August 20th closing for a Staff Training Day which was our first in a couple years. It is important that all staff are able to attend training together, and with our seven day a week open schedule and a large number of part-time staff, the only way to make it happen is to close for a day. This training allows us to better serve you in the future. The closure was listed on our online Holiday Schedule, and should have been listed near the top of our website at www.monterey.org/library. Additionally we post signs on the doors of the library two weeks prior, adjust our voicemail greeting a couple days prior, and post to our Facebook page, to try to spread the word. We appreciate your suggestion about adding closures to our email blasts, and will try to do that in the future.

Suggestion/Comment/Question: Hello, can we get a new book that I just saw in SF at a bookstore, and I'm cheap! its' called "Freaks I've Met" by Donald Jans, can we get it? thanks, let me know

Response:  Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: The library homepg needs a very clear "LOG IN" link. It seems like I have to try several places to get to it and the search didn't work. This time I got to it via "renew" and then the link at the bottom of that pg. this happens to me repeatedly now. With the previous website, I never had a problem.

Response: The wording might have thrown you off, but we actually do have a quick link to log in on our homepage www.monterey.org/library. Along the top of the page in brown are some quick links for some of our most popular pages, the one labeled “My Account” will immediately ask you to log-in and take you to your account. Please contact staff if you need any assistance.

Suggestion/Comment/Question: Books 1,2,3 and 4 of the escape from furnace series by Smith Alexander Gordon

Response:  Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. You are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Would it be possible to shelve the foreign language DVDs separately? PG Library does this. It is very convenient. Thanks.

Response:  Thank you for the suggestion.  This is something we’ve considered doing in the past, but have found that many of our customers enjoy the simplicity of only having one section to search through. Other considerations include limited shelving space, and the staff time required to relabel and reclassify all our current dvds. It is indeed an idea we’ll hold on to as a possibility if space and time ever permits.

Suggestion/Comment/Question: More documentaries from Magnolia Films. Please. Thank you, - A Loyal Patron

Response: Thank you for your recommendation, we have forwarded it to the librarian who selects materials in this area. If there are certain tiles you are interested in, you are also welcome to click on the “Purchase Suggestion” link in the library catalog www.montereylibrary.org. It will prompt you to log-in and provide info about the item you are recommending. After the suggestion is reviewed by library staff, you will receive a response, and if the item is ordered, we’ll place it on hold for you.

Suggestion/Comment/Question: Please get the book Eleanor & Park.  

Response:  Good news, the library already owns this book! You can search our catalog here: www.montereylibrary.org, and place a hold on the item if it is currently checked out. Please ask staff if you need assistance.

Suggestion/Comment/Question: So many new words are created today, with a highly dynamic social vocabulary evolving from time to time. So many new books coming in with new words. The Library dictionary, was published in 1987. It is over two decades old. I love you!

Response:  Thank you for your comments. The library owns a variety of dictionaries, and have found  that their usage has declined dramatically in past years. www.dictionary.com and other sites are up-to-date reliable sources and free! Staff are happy to show you these resources.

Suggestion/Comment/Question: Due to an increase in head and humidity the last couple years the library seems excessively hot and stuffy on warm days. I wanted to suggest that ceiling fans placed in strategic locations might be helpful. Thank you. I’m sure that staff would also appreciate an increase in air circulation also.

Response: Thanks for the idea, and we agree that better airflow in the building would be beneficial to all! Unfortunately we’re in an old building with few options, and our ceilings tend to be very low or very high, so we’re not sure ceiling fans would be the best option. We will definitely keep this issue in mind when the City is considering future building maintenance projects.

Suggestion/Comment/Question: There is a homeless man who sits upstairs and picks at himself and then wipes whatever he picks off himself all over the side of the chair you can see it all over the side of the chair. Signed someone who loves the Library

Response:  Thank you for sharing this this unseemly behavior with us. We’ll check the chairs upstairs, and locate the ones that might need extra cleaning, while also asking staff to monitor the situation as they roam through the building.

Suggestion/Comment/Question: More books for sale and check out. Books for 3.5 weeks and no paying if forgot.

Response:  We too hate having to charge late fees, but unfortunately it seems that many people are more likely to forget to return their items if there aren’t late fees involved. As we want the whole community to have access to materials we ask they are returned in a timely manner. As for 3.5 weeks, we just increased the loan period from 2 weeks to 3 weeks a couple of months ago, so we’ll be continuing with 3 weeks in the near future to reduce confusion, and allow us to assess whether or not it’s working for most people. Thanks for the ideas!

Suggestion/Comment/Question: I wish to recommend a reading policy for newspapers. The suggestion is to limit readers to reading one newspaper at a time. There are readers in the library who make a habit of collecting multiple newspapers for their reading pleasure. This means that several newspapers are tied-up by one person for a lengthy period. The policy should restrict one newspaper at a time for a single reader.

Response:  We agree, this sounds like a frustrating situation, but the only way it could be enforced would be for us to hold the newspapers behind the help desk, leading to more confusion and inconvenience (waiting in line, having to wonder which papers are available, etc). If you run into this issue in the future, we suggest you talk to staff at the Help Desk, and we can assist in negotiating the shared used of papers. The Library Board’s Disruptive Behavior Policy includes a clause about behavior that “Interferes with other customers’ use of the Library”, and not sharing library materials would fall under this category.

July 2015

Suggestion/Comment/Question: Every last breath By Jennifer L Armentrout

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: we are our brains d f swab Spiegel grau

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. If you have a library card, you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: go set a watchman harper lee

Response: Thank you for your suggestion. We do indeed have many copies of the new Harper Lee title. You can place a hold on any of three formats - large print, regular print and audio book - by signing in to your Library account. Please let us know if you would like assistance placing a hold.  

Suggestion/Comment/Question: Would it be possible, practical, logical, less taxing for staff, and more effective/precise for the purpose of service to customers if the hold function for purchase suggestions was restructured? This option could be made available if/when the specific library had decided to acquire the suggested material and the customer could reserve it easily because it then would be in the catalog already. The customer could also have the opportunity at that point to select the pickup location not predicated on their particular type of library card as is presently the case. It seems that a simple rewording of the e-mail notification could indicate all this. Customers would regain the service of selecting pickup location of their choice, an obvious positive result.

Response: We appreciate your suggestion. It is possible for library staff to order a title that a customer has suggested we purchase without placing a hold for the customer. If the title is wildly popular however, the first customer to suggest it will be frustrated when they find that they are not first in line in the hold queue. If you submit a purchase suggestion to Monterey Public Library, it is assumed that you wish to borrow it from that location. If this is not the case, you can specify your pick up location preference in the note field of the suggestion form.

Suggestion/Comment/Question: Suggestion: acquire BBC tv series Hinterland, Season 2.

Response:  Thank you for your purchase recommendation.  The second season of Hinterland is not yet released on DVD. Please resubmit your recommendation closer to the publication date.

Suggestion/Comment/Question: Dear librarian This book is recommended for acquisition by the library: Title: ROMAN LAW AND THE ORIGINS OF THE CIVIL LAW TRADITION Author: MOUSOURAKIS, George Publisher: SPRINGER, New York, London and Heidelberg Publication Date: January 2015 ISBN: 978-3-319-12267-0 978-3-319-12268-7 (eBook) See: https://www.worldcat.org/title/roman-law-and-the-origins-of-the-civil-law-tradition/oclc/900709424&referer=brief_results And see: http://www.springer.com/law/book/978-3-319-12267-0 For a book review see Amazon: http://www.amazon.com/Roman-Law-Origins-Civil-Tradition/dp/3319122673/ref=sr_1_3?ie=UTF8&qid=1428928938&sr=8-3&keywords=mousourakis

Response: Thank you for contacting the Monterey Public Library for the second time regarding this specialized publication. We considered the title and found that it is not suitable for the general casual reader, or the grade school student. To learn more about our Library's Collection Development Policy please see http://www.monterey.org/Portals/2/PDFs/Policies/Policy%20401%20Collection%20Development.pdf

Suggestion/Comment/Question: Pat Shipman, The Invaders (Harvard U.P) Story of how dogs helped humans supplant neanderthals

Response: Thank you for your suggestion. It has been forwarded to the librarian who selects materials in this area. You can now enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: When I go to the home page online, I can never figure out where to go Login.

Response:  Thank you for your question. To log in to your account from the Library’s home page, www.monterey.org/library simply click the words “My Account” at the top right corner of the screen. If you are in the Library catalog at www.monterelibrary.org, click “Log in to your account” at the top right corner of the screen. Please stop by the Library Help Desk. Staff would be happy to show you these access points.

Suggestion/Comment/Question: My name is Mike Wood and I just came across your site looking for information about libraries and any guidelines they may have on the use of Wikipedia. I have an infographic and guide on academic use of Wikipedia, both of which could be helpful to your patrons. I allow their use free of charge to libraries and educational institutions. Let me know if you would be interested seeing them. Thanks in advance! Respectfully, Mike Wood contact@legalmorning.com

Response: Thank you for your comment. As a public library we help guide customers to safe sites, show them how to use subscription resources, and how to discern reliable sites. We would be happy to see your infographic and guide on Wikipedia.

Suggestion/Comment/Question: Once again I am unable to find a quiet area to plug in my laptop at the library. I have in the past noticed there are large numbers of people who spend all day in the library at the same tables appearing to not be doing constructive work. I would like to suggest that possibly the library consider limiting the amount of time, within reason, that people can spend at a table.

Thank you for considering this matter.  

Response:  Thank you for your comments. Libraries are one of the few community institutions that support study and leisure in equal measure.  We place no restriction on the type of activity customers pursue when quietly sitting at a table provided it complies with Library rules, and does not disrupt fellow library users. Most Library tables seat four, and are seldom occupied by more than two customers at a time, except during the after-school rush on weekday afternoons. The next time you have trouble finding a quiet spot to plug in your laptop please speak to a staff member. We are happy to ask customers to make room at the table for one more.

June 2015

Suggestion/Comment/Question: It would be so wonderful to have a bilingual Spanish play/read class weekly. The most important time for kids to learn a language is when they are young. Our community has very few opportunities for us to expose our children if we don't already speak ourselves.

Response: We don’t have the resources to introduce a weekly bilingual Spanish program at this time, but we appreciate your suggestion. Thanks to support from the Friends of the Library we are able to offer bilingual programs several times per year. Please check our Youth Services events page on our website  for listings. Meanwhile, we offer many bilingual picture books in our Youth Language collection, and wonderful DVDs and audiobooks such as Alphabet Fiesta: an English/Spanish alphabet story (SPA/J/DVD/791.43/ALP) and Baby talk and tunes: Spanish (SPA/J/CD/370/BEC)  for young language learners and their parents.

Suggestion/Comment/Question: Teen wolf [videorecording]: Season 4

Response: Thank you for your suggestion. The Library does indeed own a copy of this title. We have placed it on hold for you, to pick up at the Bookmobile stop in your neighborhood. Did you know that you can search the catalog online by visiting our web site, www.monterey.org/library and entering a keyword, author, or title search in the box labeled “Search for books, CDs, DVDs,...” If you don’t find what you are looking for, you can suggest that we purchase it by logging into your account with your library card number and password and clicking  the “Purchase Suggestions “ tab on the left side of the screen. That way, you can track the progress of your request. If we purchase it, we place it on hold for you, and send you a notice when it comes in.

Suggestion/Comment/Question: The 100 season 1

Response:  Thank you for your suggestion. The Library does indeed own a copy of this title. We have placed it on hold for you, to pick up at the Bookmobile stop in your neighborhood.

Suggestion/Comment/Question: Please see if hold info, e.g., "Item waiting at Monterey Public Library since 05/17/2015" can be changed to instead say "Item waiting at Monterey Public Library. Pick up before__________" or if there is not enough room, even "Item waiting. Pick up by____."

Response: We agree with you that the “hold pick up date” is preferred to the “on hold since” information. We have requested this enhancement  from Bywater Solutions, the company that supports the Library’s catalog software. Bywater indicates that this software change is in development, and should be available soon. Thank you for your patience.

Suggestion/Comment/Question: This morning an elderly man who could barely walk even with a walker could not get through the doors before the door closed against him. His comments indicated he felt hurt. Can the doors be adjusted to stay open longer?

Response: Thank you for bringing this to our attention. The timers on the doors have been tested. The amount of time that the automatic doors remain open exceeds the maximum required for Americans with Disabilities Act (ADA) compliance.  

Suggestion/Comment/Question: Thunderbird Bookstore, Carmel used to have this sign on bathroom stalls during drought times: "If it's yellow, let it mellow. If it's brown, flush it down." Maybe the library could do the same. To avoid stopped up toilets, have a small wastebasket in each stall and also put on the note "Please put toilet paper in wastebasket if only used for 'yellow' waste." :)

Response: The Thunderbird recommendation is a great home water conservation tip. With over 1000 visitors to the Library daily, the practice of not flushing urine could raise health issues. Several years ago the City replaced all of the toilets in the Library with low-flow water smart toilets (six liters per flush versus 12 liters per flush). The urinal in the men’s room uses no water. We have recently had the timers on the restroom faucets reset to reduce water consumption as well. We continue to look for water-smart solutions for our public facility.

Suggestion/Comment/Question: Ruth E. Kastner Understanding our Unseen Reality

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: This is a personal THANK YOU to all the staff at the library, I'm a disabled person, walking is extremely painful for me, being able to go to the holding shelf or having my husband go in and pick-up my requests is wonderful. I personally try to stick to one author so there is not an additional amount of work, because I know how busy you are !! So thank you all again from the bottom of my heart.

Response: Thank you for your kind words. It makes us glad to know how much the service means to you. Please don’t limit yourself to one author at a time on our account. We are committed to providing this service, and are happy to pull any books on the shelves that interest you.

Suggestion/Comment/Question: The Blue Lagoon by Henry De Vere Stacpoole The Swimmer (movie starring Burt Lancaster) The Six Million Dollar man tv series.

Response: Thank you for your suggestions. They have been forwarded to the librarian who selects adult materials. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Please add at least 1 more handicapped parking place. I can never find parking to go to the Library. We have an older population here in Monterey w/a lot of disabled people that cannot walk very far. Mayve if you put ramps on the “Dirt Path” we could ride our scooters over.

Response: Thank you for sharing your concerns. While we are in compliance with building code regarding and the number of disabled parking spaces offered, we understand that you are finding it a challenge to locate a parking space at the Library. According to the California Department of Motor Vehicles, 22511.5 (a)(1): A disabled person (DP) or disabled veteran (DV) displaying special license plates issued under Section 5007 or a distinguishing placard issued under Section 22511.55 or 22511.59 is allowed to park for unlimited periods in at any regular on-street parking spaces without regards to the posted time limit, including next to “limited time” green curbs. Please be aware that all of the spaces in front of the Library on Pacific Street, are available to you as well, regardless of the posted time limit.

Suggestion/Comment/Question: It has happened twice now. Someones have turned off the 1st floor men's bathroom lights when I was in the stall leaving me in total darkness. If it happens again and I figure out who did it, the result won't be pretty. Suggest you change the light switch!!

Response: We are sorry for this inconvenience, and have submitted a maintenance ticket to have the light switch examined. For the safety of everyone, please inform staff if you object to a customer’s behavior, rather than confronting the customer yourself.

May 2015

Suggestion/Comment/Question: Dear Librarian, This book is recommended for acquisition by the Library: Title: ROMAN LAW AND THE ORIGINS OF THE CIVIL LAW TRADITION Author: MOUSOURAKIS, George Publisher: SPRINGER, New York, London and Heidelberg Publication Date: January 2015 ISBN: 978-3-319-12267-0 978-3-319-12268-7 (eBook) See: https://www.worldcat.org/title/roman-law-and-the-origins-of-the-civil-law-tradition/oclc/900709424&referer=brief_results University of Oxford Library: http://solo.bodleian.ox.ac.uk/primo_library/libweb/action/dlDisplay.do?vid=OXVU1&docId=oxfaleph020078977 See also: https://www.youtube.com/watch?v=GXLCTZi7epA

Response: Thank you for contacting the Monterey Public Library. We are a medium sized public library with limited resources. The book you recommend is not for the general casual reader, or the grade school student. Clicking on the link you provide to OCLC I do not see any public libraries in the immediate area that have acquired it. I am sure it is a fine book, and it is suitable for more academic collections that specialize in law.If you would like to learn more about our Library's Collection Development Policy please see http://www.monterey.org/Portals/2/PDFs/Policies/Policy%20401%20Collection%20Development.pdf

Suggestion/Comment/Question: Could you send a Envelope to my address; so I could bring it back? I have no Mail received an at this time No I.d. to show you, If you could send a 0.00$ bill to my address; I could send it back( with my name on it.) to verify who I am; to receive a library card from Monterey library. a pg&e bill would be no different than that of you sending a zeroed out bill.

Response: Thank you for contacting Monterey Public Library. It's great that you'd like to get a library card. Cards are free to all California residents. To get a card, we need verification of your address. We could mail an envelope to you care of your dad in Bakersfield, but if you aren't living there, and are actually in Monterey, then that doesn't help to confirm your address. We do accept General Delivery as an address, along with an ID. The best thing would be to apply for a card once you get your ID back. In the meantime as a customer without a card, you still have the same access to the desktop computers (1 hour per day) that you would have with a card, you are welcome to use materials in the Library, attend programs, and there are free books in the bin upstairs and magazines in the lobby that you can take with you.

We hope you enjoy your time in Monterey, and look forward to seeing you in the Library. If you have more questions please don't hesitate to ask a staff member.

Suggestion/Comment/Question: I use the libraries laptops. I had all sorts of problems with Explorer so I tried the Google Chrome and Firefox and decided I wanted the use of some of Firefox's features, but when I use Firefox, I get notifications that it is no longer supported, etc. Then, I get notifications that Firefox has blocked an outdated version of Adobe Flash from working and later Shockwave stops working. I can only guess that much else needs to be updated. Sometimes it is almost impossible to scroll down a page. When typing the cursor jumps to other places on the page unpredictably.. Please update what needs to be updated.

Response: Thank you for your suggestions. We have asked the Information Services Department to update Firefox, Chrome, Adobe Flash and Shockwave to the latest versions. The jumping cursor issue you describe could be due to a number of different causes. The next time this happens, please demonstrate the problem to a staff member. We will take the laptop out of service, and then have our Technology Specialist take a look at it. It will help to know what software/web site you are using, so that the problem can be replicated by staff.

April 2015

Suggestion/Comment/Question: Anasazi By Leonard Everett Fisher

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Tell new library patrons, at the time they're at the library getting a library card, that they need to get a password code IN PERSON if they want to use the library's online features. I tried to do that online, but I see that I have to make another trip to the library to get a password.

Response: Thank you for contacting us to express your frustration. When a Library card is issued, staff ask the customer to create a password. This is the password that you then use, with your library card number to log-in from home. Just one trip required. We will remind staff to make that clearer.

Suggestion/Comment/Question: once upon a time season 4 by Dallas, Joshua

Response:  Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Showcase Idea: Staff Picks. I think it would be great to see what kind of books the staff members like to read.

Free coffee? I think it would be wonderful if the library offered free coffee, even if it was only for a certain time range during the day.

Response: Thank you for your suggestions. Free coffee sounds like a lovely idea. Unfortunately, we have a limited budget, and with over 1,000 visitors a day, we wouldn’t be able to serve many customers before the coffee urn ran dry. We will stick with what we are good at, providing “free” library materials in the Library and online - sustenance for the mind. We do offer chilled water free of charge in the drinking fountains on the main floor and mezzanine.

If you are interested in staff picks, you are in for a treat. The Library has its own reading recommendation show. “Cover to Cover” airs on Channel 25 daily at 6:30 p.m.  If you miss an episode you can watch from our web site at http://www.monterey.org/library/Events/Book-Talk/Cover-to-Cover  A book list with links to the catalog is also provided.

Suggestion/Comment/Question: Please bring back your old catalog!
This new one has pretty colors but I’ve never seen one so difficult and cumbersome! “Advanced Search” has the most unintuitive set up!

Response:  Change is hard. We all miss the old catalog from time to time, but the new system is saving Monterey citizens thousands of dollars. Staff are making improvements to it every day. Staff members will gladly show you tips for using advanced search, or if something isn’t working properly, we can report it to the folks that provide maintenance on the system.

Suggestion/Comment/Question: Please fix the beeping noise of monitors because it is distracting and time consuming. Especially if your books are all checked out. Please fix this problem.

Response: The security gates help deter theft of library materials. We agree that the sound that they produce is distracting. The gates have been in place for more than 20 years and they are well overdue for replacement. We are currently investigating the cost of upgrading to more precise equipment so that there are fewer false alarms.

Suggestion/Comment/Question: DVDs --  The Imitation Game, Wild with Reese Witherspoon, Gravity, Penny Dreadful season 2, Dracula season 2, Interstellar…

Response: Thank you for contacting us. Staff time is limited, and we are not able to process purchase suggestions in bulk. We suggest in the future that you scale back your suggestions to a handful of top picks, and then search the catalog first to see if we have them. Many of your recommendations are already owned by the library. If you would like assistance using the library catalog, and placing holds, staff are ready to help.

March 2015

Suggestion/Comment/Question: Please subscribe to a magazine about astronomy. Thank you!

Response: Thank you for your suggestion. We discontinued our paper subscriptions to Sky & Telescope and Astronomy due to budget cuts several years ago, but you still have access to the latest issues and back issues of both magazines, as well as other astronomy titles. They are available full text, electronically through the database General OneFile. You can access this database 24/7 with your library card. Simply go to www.monterey.org/library, click on Research, select Articles & Databases, and choose General OneFile from the list. Librarians would be happy to show you how to find these and other magazine titles in our subscription databases.

Suggestion/Comment/Question: Ah! There’s nothing like the smell of warm dog to enhance my library experience. Apparently MPL recognizes that some people can’t handle the intense environment here without the reassurance of a fuzzy animal at their feet.

Response: Yes, Library staff follow U.S. Department of Justice regulations regarding service animals. Service dogs must be allowed in buildings open to the public. When an animal is brought in, there are only two permissible questions that may be asked:  (1) is the animal required because of a disability; and (2) what work or task the animal has been trained to perform. Any additional questioning is in violation of the Americans with Disabilities Act.  Per the DOJ, “A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken.” See
http://www.nps.gov/deto/planyourvisit/upload/SvcAnimalPolicy_DOJ-7-11.pdf for a summary of these requirements.

Suggestion/Comment/Question: Hannibal season 2; Grimm season 4; Miracle Day (Torchwood); Primeval season 2; Torchwood season 2; Penny Dreadful season 2; Dracula season 2; Doctor Who series 1, 2, 8, 9; The Doctor’s Last Christmas; Anne of Green Gables part 1 & 2; Sleepy Hollow seasons 2 & 3; No Good Reason documentary about artist Ralph Steadman; The Hobbit - The Battle of the Five Armies; Into the Woods.

Response:  Thank you for your suggestions. The list has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestions, and receive a hold on items if they are added to the collection.

Suggestion/Comment/Question: This is just one idea for this library to offer the activity Mom’s Club for share ideas, tips, no $ recipes, fun histories, and cultures, etc… Many times the mothers feels lonely, bored, worry, and tired, we looking one space for feel happy and relax. If is possible one day per week. Can be wonderful this activity.
Thanks for your attention. Sorry, my English is not perfect but I’m trying.

Response:  Thank you so much for your wonderful suggestion. The Library is a great community gathering spot. Many friendships get started at the Library through parents meeting at weekly storytimes, or readers meeting at our book group. While library programs tend to have more formal structure than what you describe, your idea sounds perfect for Meetup.com a free social networking portal where you can invite people with similar interests to get together. You could invite mothers to a brown bag lunch on the upstairs terrace, for example. Staff would love to talk to you more about your suggestion.

Suggestion/Comment/Question: The automated phone renewal number 831-646-5681 just rings and rings with no answer. Customers still come in and wonder what is going on and are frustrated at not being able to renew their books. Would it be possible to have a recording answer and explain the situation?

Response: Thank you for bringing this to staff’s attention. Koha, our new integrated library system does not currently support automated phone renewal. We did maintain an answering machine on this line for 6 months, to give us time to inform customers of the change. The phone number was then slated to be discontinued. We will follow up with the City’s Information Services Department to see how this can be resolved. In the meantime, please know that you can contact our Library Help Desk to renew materials, at 831-646-3933. You can leave a message if the library is closed or staff are unable to answer. We will renew your materials and return your call.  

Suggestion/Comment/Question: I love your $5.00 book buy. Is there a mailing list or an email reminder I could sign up for?

Response: We are glad you do. The best way to learn about upcoming Friends of the Monterey Public Library events is to join the Friends by visiting www.mplfriends.com or by stopping by the Library to pick up an application. To join the general Library mailing list, visit www.monterey.org/library , scroll to the bottom of the page, and click “sign up to receive the Library Idea, or other City of Monterey e-newsletters.”

Suggestion/Comment/Question: In Koha - my account - Holds change sequence on Placed on column to be in Date sequence (YMD) not text sequence of MDY

Response: Thank you for contacting us. There are many features that can be customized in the new system. There are also many that can not. Please speak to a staff member so that we can learn more about your ideas, and see if this is something that can be changed.

Suggestion/Comment/Question: 1.Fix the link on the catalog page for •Suggestion Box it goes to a 404 page.

Response: Thank you for pointing this out. It has been fixed.

Suggestion/Comment/Question: The Lyon's Roar By M.l. Stainer

Response:  Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Hi Monterey Public Library I have been hard at working trying to build the best possible Klondike Solitaire that can be played right on the web. You can try it at http://solitaire.frvr.com The game is child safe and and simply just a great game to play on your computer. I thought it might do well for your audience and was hoping to have it added to your librarys internet links site. Below I added some meta data to help make the editorial process easier. Solitaire FRVR is the best Klondike Solitaire game on the internet. Solitaire FRVR is a true to the original remake of the original Klondike Solitaire which everyone knows and loves. If you liked the Solitaire game on Windows, you will love Solitaire FRVR.

Response: Thank you for telling us about your efforts. While customers are welcome to use our Internet computers to access games, our web site does not currently offer lists of recommended game sites. Good luck with your project.

February 2015

Suggestion/Comment/Question: Library web site support for tablets and other mobile devices is inadequate. The drop down menus on library home page are not available on tablets. There is no link available anywhere for the library ebook page.

Response: We agree that the current way our pages display on mobile devices needs improvement, and appreciate your feedback. We have worked on the pages, to reduce the number of drop downs, and to make universal symbols more prominent. You can find the ebook page by clicking on the menu symbol at the top left of any screen, and then clicking on EBOOKS. We hope you find these changes an improvement.

Suggestion/Comment/Question: Hi, I just heard on Terry Gross her interview with author Asali Solomon who read from her book Disgruntled. It seems very good and also very funny. I would love you to get this book and let me read it. Thanks.

Response:  We do indeed have a copy of this book, and have placed a hold on it for you. Did you know that you can enter purchase suggestions online, directly from your account? This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Once upon a time [videorecording] : the complete first season / by Morrison, Jennifer

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: I suggest that there be a link to reset a password on the log in page. If there is a method, it is not clear at all. If one must go into the library to reset a password, the page should state so. Thank you.

Response: Thank you for your suggestion. On our old library system there was an option to reset your password. It was very popular. Unfortunately, the new system does not yet offer this feature. We have been told that it is under development. It is our top priority on the enhancement list. We will change the wording on the catalog page as you suggest.

Suggestion/Comment/Question: The Lyon's Roar By M.l. Stainer

Response:  Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Quiet Room? More like chat room. Some of the regulars make their own rules. It’s all about them.

Response:  The Quiet Study Room is intended to be just that. Signs are posted instructing customers to silence their phones, keep conversations to a minimum, and whisper only. Please let us know when someone is disrupting your ability to use the room. Staff enforce behavior standards.

Suggestion/Comment/Question: I really miss the Pavlovian tones of the gong signalling the patrons to leave the library. But if you are determined to view a PA system as progress, could you at least vary the message by delivering the words linguistically? For example, interesting different accents. One night British, the next French, then Russian, Spanish etc… The patrons will love it!!!  ¡Gracias!

Response:  Many of us miss the gong as well. The Public Address System was installed with Neighborhood Improvement Program (NIP) funds to improve building safety. Since the system was put to use, we have not had a single customer accidentally left behind at closing.

Suggestion/Comment/Question: The young students (high school) are very loud in the library and seem to use it as a “hang-out.” It made it quite difficult to study in earnest.

Response:  We are a very busy public library located within walking distance of the local high school and middle school. Many of the students live outside of the City and rely on the bus or parents for transportation. When the school district reduced after school programs due to budget cuts, and we saw a large influx of students as a result. We have opened the Community Room to afterschool programming, and continue to work with the schools to find a long term solution. Thanks to Neighborhood Improvement Project funds we now have a Quiet Study Room in the Library. We hope that those who seek traditional quiet are able to continue to use the Library by enjoying the peace of this room.

Suggestion/Comment/Question: Love coming to library - thank you! Please note, the last couple times we’ve visited - I could hardly stand to be in the children’s section it smelled smoke so badly. Must be coming in off street and I do love days w/open windows too!

Response:  We are glad that you love the library. We love our customers! Please let a staff member know the next time you smell cigarette smoke. All Library property has been designated a no smoking area by the City, but not all customers realize this. Staff are happy to inform customers of that the Library - including the sidewalk and the back patio.

Suggestion/Comment/Question: Please have Bob Petty back to talk on social security -- soon as possible please. Thank u.

Response:  Thank you for your comment. We are glad that enjoyed Bob Petty’s talk. We will forward your suggestion to the Librarian who schedules adult information programs.

Suggestion/Comment/Question: Please invite Mr. Bob Petty to do a social security presentation. His Medicare program was excellent.

Response:  Thank you for your comment. We are glad that enjoyed Bob Petty’s talk. We will forward your suggestion to the Librarian who schedules adult information programs.

Suggestion/Comment/Question: Suggest having Bob Petty do soc. security follow up program. His prog today on Medicare was great.

Response:  Thank you for your comment. We are glad that enjoyed Bob Petty’s talk. We will forward your suggestion to the Librarian who schedules adult information programs.

Suggestion/Comment/Question: Doctor Who (series 8) - All episodes and (2014) Dr. Who Christmas special w/Peter Capaldi, Django, Hansel & Gretel: Witch Hunters, The Giver, The Musketeers season 2, Mr. Selfridge season 3, Penelope, Beatrix Potter (Biography Channel), Lowdown, Melanie Candles in the Dark (music)

Response:  Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

January 2015

Suggestion/Comment/Question: My grandchildren and I paid a visit to Monterey Library, next to the History museum. My grandson's time was up 1/2, which i didn't realize, as our library allows an hour. Before I could get up, to see about adding another hour. a lady came up to us, with a patron, that we would have to relinquish the computer, I mentioned, that I wanted to have another 1/2 hour, but she said that I needed to request this prior. I was unaware of the 1/2 policy, and didn't really, see if there was an announcement of a 1/2 only, which would be nice, for us visitors. Thank you.

Response: Thank you for sharing your Library experience. We are sorry that you were confused about the session time limit on the Library’s internet stations. We appreciate it when visitors ask us questions, since each public library is subject to its own policies and procedures. At Monterey Public Library, there are 13 internet stations. They are available to all visitors, free of charge. Five of the computers are set to allow 60 minute sessions without interruption. Eight allow 30 minute sessions. When you log onto the computer, a window appears that tells you how many minutes you have. Guests and library card holders are entitled to up to an hour of internet time per day, when resources are available. After the first 30 minute session ends, visitors are welcome to log back in, if no one is waiting, or reserve a second 30 minute session.

Suggestion/Comment/Question: My grandchildren, and I visited the Library, on Forest; we live in Santa Cruz, and stayed overnight, on our mini-vacation. I didn't realize that we were only allowed one-half hour, I may have missed, reading, the announcement on the computer. Which if there wasn't one, it would be nice to have this. Also, the lady, come up to us, and told my grandson, not to do something, as she brought over another patron. It was a quite awkward moment. She said that we would have had to tell her that we wanted to stay on before our time was up, being a visitor, I had no idea. This was the second time, visiting the library, that I've had, a not too pleasant experience.

Response: Thank you for contacting us. We are not located on Forest, so perhaps you are referring to another library? For an explanation of session time limits at Monterey Public, please see the response above.

Suggestion/Comment/Question: I tried to renew online, but I couldn't because i was unable to find my login and password. Your website is impossible to use and I have nothing kind to say to you right now, except to say it is a disgrace in this day and age to put someone through this tangled mess of a website. Please get your act together! I knew this would happen. Just trying to send this email is a joke. Your security code doesn't even function after five tries.

Response: We appreciate hearing from you, and are sorry that you find the new catalog system so frustrating to access. Please don’t hesitate to call the Library and speak to a staff member. We are happy to renew your materials, and walk you through the log-in process. If you reach us when we are closed, please leave a message, and a librarian will return your call during open hours.

To log in to your account, visit www.monterey.org/library, and click on My Account in the top right corner of the screen. Enter your 14-digit library card number, and your password. If you are uncertain of your password, try the last four digits of your phone number. If you can not remember your password, contact the Library, and we will assist you further.

Suggestion/Comment/Question: I apologize for not using link above to recommended title, since I go to Sunnyvale Public library and don't have your card. I would like to suggest good science book for kids: Title: Why is the Moon Following Me? Publisher: Rawmeash (September 23, 2014) ISBN-10: 0991354710 ISBN-13: 978-0991354719 Amazon link: http://www.amazon.com/dp/0991354710/ref=cm_sw_r_fa_dp_MHxjub16ZKTXZ Article in Palo Alto Weekly: http://www.paloaltoonline.com/news/2015/01/09/written-in-the-stars Thank you!

Response: Thank you for your purchase suggestion. It has been forwarded to the librarian who selects children’s materials.

Suggestion/Comment/Question: good book which I heard the review on national news today: The Man Who Couldn't Stop: OCD and the True Story of a Life Lost in Thought written in 2014 by PHD who is a science writer and has OCD. please consider ordering it next year.

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: We are blessed to have a staff of librarians like you! I deeply appreciate all you do to make this probably the best library in the world. Your #1 fan Olivia Morgan

Response: Thank you for your kind words. Monterey is blessed to have such kind and appreciative customers!

Suggestion/Comment/Question: THE GREAT GATSBY MOVIE 2014, The retribution of Mara dyer by michelle hodkin

Response: Thank you for your suggestion. There are indeed four copies of the 2014 film version of The Great Gatsby in the system. We will gladly assist you with placing a hold. Your suggestion for the third book in the Mara Dyer series has been forwarded to the librarian who selects materials in this area. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Magic Treehouse Soccer on Saturday

Response: We love Magic Tree House too, and are happy to report that if you change the word “Saturday” to “Sunday,” you will find the book you are looking for.

Suggestion/Comment/Question: You might consider: Since your foreign films are mixed with your others, how about simply using a different color over the CD or video item #?

Response: Staff members have considered your suggestion. The color coding helps staff quickly identify that an item belongs in a separate shelving area - youth, teen, or adult. Interfiling materials with different colored labels could lead to confusion.

Meanwhile, if you would like to quickly find foreign films in the collection, simply enter “foreign films” as a subject search in the Library catalog. You can further refine the results by country, e.g. “Foreign Films Italy.”

Suggestion/Comment/Question: What’s the point of a Quiet Room if people play videos without headphones or so loudly with headphones that they can be heard throughout the room? Isn’t there somewhere here I can escape the electronic media infection?

Response: Thank you for your feedback. Given the open configuration of the building, it is hard to find a truly quiet area in the Library. The Quiet Study Room is intended to be such a space. If a customer’s behavior is disruptive, please let a staff member know right away. The Librarian in Charge will direct the customer to a more appropriate location.

Suggestion/Comment/Question: What is suggestion box

Response: Monterey Public Library welcomes your comments and suggestions. In our continuing effort to improve service to you, staff members answer all suggestions monthly. Suggestion box comments and responses are posted monthly on our web site, and in the lobby display case.

Suggestion/Comment/Question: You’ll be closed on M.L.K. Junior. That’s O.K. But why are you closed Sunday? Sincerely, No one!

Response: The Library is closed on the Sundays that precede a Monday holiday strictly as a cost saving measure. When Sunday hours were reintroduced, we attempted to do so with as little impact to the budget as possible. Community support for a seven-day schedule is clear. Now that the City Council has restored funding for a seven-day-per-week Library schedule, it should not be necessary to close on such Sundays next fiscal year.

Suggestion/Comment/Question: Please don’t bother me while I’m trying to make-out with my boyfriend.

Response: The Monterey Public Library provides a welcoming environment for customers of all ages and backgrounds, and for a wide variety of services and activities. Providing a space for customers to make out, is not one of the services that the library offers. We are happy that you and your boyfriend have found each other. Now please find a more private place for such intimate behavior.

December 2014

Suggestion/Comment/Question: Mercy Series Stewart mariah

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: Movie...dVd 'The Last of the Mohicans' Danial Day Lewis Actor

Response: Thank you for your suggestion, it has been forwarded to the librarian who selects materials in this area. Don’t forget that you can you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: It require longer time to learn how to download ebooks. Not everyone has powerful machine(s) therefore my request is person who is helping to learn the computer ought to allocate more time instead of half hour. Thank you.

Response: We appreciate your feedback and realize that learning to use ebooks can be a time consuming task depending on the technology being used. We have been offering 20 minute sessions of guaranteed one-on-one help some Monday nights with our Technology Volunteer. If you book the last appointment of the evening, he may be able to stay a bit longer. Otherwise drop-in assistance is always available between 1:30-2:30 every Tuesday and Thursday or Library Staff are always willing to try to squeeze in some help if you call or visit us at the Library’s Help Desk.

November 2014

Suggestion/Comment/Question: I would love it if you,d separate the books on CD from music CD's. Much easier to search for books, if I don,t have to wade through the music. thanks

Response: Good news! If you’re referring to searching our catalog, there is a way to do it -- do an “Advanced Search”. In the middle of that page there is a section for limiting the search by ”Item Type” -- next to the heading for that section there is a tab labeled “Shelving Location” -- if you switch to that set of options you will see “Adult Audio”, “Teen Audio”, and “Youth Audio” -- pick one or all of those to limit your search to Audio Books only, no music! Please let us know if that doesn’t answer your question.

Suggestion/Comment/Question: need to order planes fire & rescue the DVD. I have a hard time reading so I like to see it on screen .

Response: Thanks for your inquiry. We have ordered the DVD: Planes: Fire and Rescue. You can place a hold via our catalog or contact library staff for assistance. Don’t forget that you can enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion, and receive a hold on the item if it is added to the collection.

Suggestion/Comment/Question: I enjoy browsing the New Materials on your website and placing holds. From the page entitled "Your Summary", there is not a clearly marked way to return to the last position on the page listing new materials. Is it possible to add a button?

Response: We have checked with our technology staff. Unfortunately, there is not a way to add a button at this time. That said, it is possible to open, and log in to more than one session of Koha, so, a staff member suggested this strategy:

  1. Log in to the catalog.
  2. Browse new materials.
  3. When you find a title you wish to place on hold, use your mouse to right click on the title, and select, “open link in new tab.” This opens a second session of Koha. You can then place a hold, and close this “second session” tab.
  4. When you return to the previous tab, you will be at the same position on the list of new materials.

Please let us know if you have any further questions.

Suggestion/Comment/Question: Please consider the value of a video recorder for the prevention of theft. The new video machines have solid state memory with no moving parts--only 5-10 minute segments of recording during the time of the crime will need to be viewed. If no crime, no viewing needed. Thanks!

Response: Thank you for your suggestion regarding security cameras in the Library to deter theft. We will look into this issue. There are legal concerns regarding a library customer’s right to privacy that need to be balanced against collection security.

October 2014

Suggestion/Comment/Question: I would like to donate a copy of one of my books to your library. It is called Woodwinds in the Reeds: Poems, Stories, and Selected Works. Other libraries that have my books are: Napa County Library, Marin County Free Library, UC Davis, St. Helena Public Library, Oxford, Sonoma State University, and Solano College.

Response: Thank you for your generous offer. The Library accepts gifts in many formats. Those gifts which fall within the scope of the Collection Development Policy may be added to the collection.

Suggestion/Comment/Question: Hi - there are 14 holds for a single copy of "Not that kind of girl: a young woman tells you what she's "learned" by Lena Dunham. I suggest that additional copies be purchased. I think this book will be in high demand when it becomes more well known.

Response: Thank you for bringing this to our attention. There are now two print copies and an audio book version in the system. The Library will consider adding additional copies if funding permits and customer demand persists.

Suggestion/Comment/Question: be able to pay fines online

Response: Our new library catalog system does not currently offer the ability to pay fines on line. That service is under development, and we will add it as soon as it becomes available.

Suggestion/Comment/Question: Hell on Wheels, Season 3, DVD or blue ray

Response: Thank you for your purchase suggestion. It is now possible to make a purchase suggestion when you are logged in to your account online. Simply log in, click the Purchase Suggestions tab, and click the plus symbol (+) to add a suggestion. We have added  the purchase suggestion to your account. You will be able to track the progress of your suggestion when you log in.

Suggestion/Comment/Question: You should really offer an option to "Retrieve lost password or username" with your new system. It's strange to me that your internet upgrade is harder to navigate than the old system.

Response: Thank you for your suggestion. The ability to retrieve a lost password or username is on our priority list of system enhancements. We will add the feature as soon as it becomes available.

Suggestion/Comment/Question: Quiet signs needed. Seems some people have no respect.

Response: Thank you for sharing your concern. There are two designated quiet areas in the Library. The seating in the Newspaper & Magazine collection is a “Quiet Study”, and the area in back of Adult non-fiction is a “Quiet Study Room.” Signs are posted in both. We have found that if we post too many signs, people do not read them. While some noise is permitted in other parts of the Library, disruption of fellow customers is not. Please let us know if a customer disrupts your ability to use the Library.

Suggestion/Comment/Question: You might as well remove pets from your “not allowed” list since I see librarians let street people bring in their dogs (probably unvaccinated ones). What other rules can all of us feel free to break?

Response: Thank you for your comments. Pets are not permitted in the Library, service dogs are. In accordance with California law, staff ask each customer that brings a dog in to the Library, if the animal is a service animal.

Suggestion/Comment/Question: Scanpro 1100 - Would benefit greatly from a larger display with higher screen resolution + a high performance video card would “redraw” the screen fast enough to quickly scroll through pages while maintaining image clarity/quality? Currently the image distorts if you scroll even a moderate speed.

Response: Thank you for the suggested improvements. We will explore whether or not they are possible with the City’s technology staff.

Suggestion/Comment/Question: It would be handy if holds could show the date you must pick them up by, rather than the date when a hold was set aside for you. Formerly, the emails indicated that date, but now they do not show it either. It's left to the patron to calculate the date. Thanks for your consideration.

Response: We agree that this would be a highly desirable feature. It is not currently possible in Koha. We look forward to implementing such an enhancement when it is available.

September 2014

On the log in page, can you set it up that it remembers our username/library card number? Then we only have to put in our password. Financial institutions do this and still have security. That is a very long number to input each time. Since you changed it so that I have to input it in each time, I am using the site less.  Response: We are sorry for your frustration. Storing a password is a function of the Internet browser that you are using, not the Library catalog. The steps to follow to store a password are different for each browser. Google Chrome will prompt, “Would you like to save this password?” after the first time you enter your library card number and password, while Internet Explorer asks “Would you like to store your password.” Please let us know which Internet browser you use, and which version, e.g. Firefox 32.03,  and we would be happy to look up the instructions and walk you through them.

When someone requests a new book that is not in the library, if it cannot be purchased by the library, there should be an option for the requestor to pay for the book, and donate to the library. This way it is shared with others and I do not have to collect books at home that I will probably not read again. Response:  Thank you for your suggestion. While we like the idea, it is possible that some customers may take offense if we encourage them to purchase a title that they originally asked us to buy.  Another option that we frequently recommend to customers is a service called Interlibrary Loan (ILL). While our Library is not currently offering ILL, it is a service available at neighboring libraries, and it enables you to borrow materials from all over the country. Meanwhile, if you have books at home that you will probably not read again, the Friends of the Library are collecting materials for their annual giant Book Sale December 5 & 6, 2014.

I would like to pay for my overdue fines so that i can put a book on hold...I cannot find a place to do that on your site.  Response: Thank you for contacting Monterey Public Library and providing feedback about our new Library catalog. It would be great if the pay fines online feature was ready to go. It is still under development. We will add it as soon as it becomes available - no timeline has been provided, unfortunately. In the meantime we are happy to take your payment information over the phone.

Hi, I just noticed that I have fines and that there is no option to pay with a card online. That'd be a really great function to have since I'm not likely to remember the next time I'm at the library. It'd probably help you in collecting fines. Just a thought. Thanks for being great!  Response:  Thank you for contacting Monterey Public Library. We agree that a pay fines online  feature would be great to have in the new system. There is one under development, but it has not been released yet. No timeline has been provided, but we will add it as soon as it becomes available. In the meantime we are happy to accept fine payments over the phone.

ISBN: 978-0989596053 I discovered this book on goodreads.com book giveaways. https://www.goodreads.com/book/show/22428759-living-treasures More information that I gathered: Living Treasures, a finalist for the Bellwether Prize for Socially Engaged Fiction, addresses issues of social justice and the impact of culture and politics on human relationships. … From Books and Movies: Reviews "I recommend this book to the permanent library of all readers who enjoy a very well written work of fiction, on a very timely subject, that will keep them entertained for hours.”  Response: Thank you for your purchase suggestion. We have shared it with the Librarian who purchases materials for the adult collection.  For future reference, it is useful to know that you can now enter purchase suggestions online, directly from your account. This feature enables you to track the status of your suggestion as well.

Online renewal system needs BOLDER indication of renewals.  Previous system much better.  Response:  Thank you for your comment. In our previous system, when an item was renewed, the text "Renewed" appeared in bold. This is not possible in the new system. It is possible, however, to make all of the text in the renewal box appear in bold. We will hope you will find this helpful.  

It’s really terrible how you can’t use your own head phones on the computers. Your headphones hurt my head. It reminds me of when I was in school and I hated school, but I got straight A’s in college.  Response:  Thank you for your comments. We are sorry that you find the headphones at the internet stations so uncomfortable.  The headphones are provided as a courtesy to customers. Unfortunately there is not an easy way to secure the Library’s headphones and still make it possible for customers to use their own. Do you have a library card? With a free Monterey Public Library Card, you can check out a laptop to use anywhere in the building. You can use your own headset with the laptops, or purchase earbuds at the Library Store for one dollar.

Monterey Museum of Art for Library patrons -- thumbs up! Loved it, loved it. How about one Thursday a month?? Even my 5 & 3 year old loved it. When my 3 yr. old walked in and saw the white round glass in the room beaming, she said, “Is that where God lives?” We need to expose all kids to wonderful art! Loved the oils of Hawaii on 2nd floor.  Response:  Thank you for sharing your experience.  We were hoping for that kind of response.  We are now discussing future plans with the Museum staff.  By the way, have you noticed Discover and Go on our website?  This is an opportunity to use your library card to get in free at many museums and attractions in the San Francisco Bay area.

The children section and adults section be separated. Children, naturally, make lots of noise. Thank you in advance.  Response:  Thank you for sharing your views. Noise carries very well in the Library due to the open floor plan. We find that people of all ages are sometimes noisy in the Library. While libraries are no longer the strictly silent places of the past, we do try to provide quiet spaces in the library. Have you discovered the Quiet Study Room? It is tucked away beyond the adult nonfiction stacks.  Cell phones must be silenced, and only whispers are permitted.

More evening and weekend Storytimes for toddler/preschool ages. Parents work during the days.  Response:  Thank you for your suggestion. We would love to offer more storytimes at different times of the day, and are always looking for ways to stretch our programming without overstretching our budget and staffing capacity. Starting this month we are offering a program the 3rd Saturday of the month, called “Super Saturday. They will be a mixture of storytimes and crafts. We hope to offer a different activity each month for kids who can't make it into the Library on weekdays. .

 I request that you (Library) resume “Sports Illustrated” a well read magazine and replace some of the less read pubs (I.E.) Popular Photograph  Response:  Thank you for your suggestion.  The Library strives to provide a balanced collection of popular magazines and newspapers. Over the past many years magazine subscription costs have gone up, and the budget for materials has been significantly reduced. The Library’s subscription to Sports Illustrated was canceled during budget reductions after a careful consideration off cost, and use. Please speak to a staff member if you would like to donate a subscription to this title to the Library.

Elementary (TV series), Grimm season 3 + 4, Sleepy Hollow season 1, Vicious (PBS), Doctor Who series 1 - 7 BBC special, Sherlock season 4, Sherlock season 4, V sci-fi series, Torchwood season 2, Sanctuary (sci-fi series seasons 1 - 4) Please contact me. Response:  Thank you for your suggestions for purchase. It is now possible to create purchase suggestions when you log in to your account. You can track the status of your suggestions from your account as well. We have forwarded your suggestions to the Librarian who purchases DVDs for the collection.

August 2014

I sure wish that you would bring back retrieving requests that we could get books from anywhere in the US. I guess that you do not have the staff to do that anymore. Maybe no libraries do that now.  Response: We appreciate your feedback. The service you are referring to is Interlibrary Loan. We suspended the service in 2008 due to budget cuts. Each year we look at costs and assess whether or not we are able to reinstate it. Currently we do not have the funding  to do so.  Meanwhile, both the Monterey County Free Library system and the Harrison Memorial Library  in Carmel offer this service. Please contact one of these libraries directly to learn more.

It would be nice to be able to pay our library fines on line again as we used to before you changed your website. Also, it was convenient to keep your site in "My Favorites" and thus to be able to access it rapidly. Now I just get a message saying that it's not a reliable website.  Response:  Thank you for contacting Monterey Public Library and providing feedback about our new Library Catalog. It would be great if the pay fines online feature was ready to go. It is still under development, and we will add it as soon as it becomes available - no timeline has been provided, unfortunately. Which browser are you using to store your favorites? Internet Explorer? Google Chrome? Firefox? It is possible to add www.montereylibrary.org in each of these. Let us know if you would like us to help you walk through the steps. 

1) DVD "Vexed" (all seasons available) 2) DVD "Brooklyn 99" (all seasons) 3) Anything DVD from the BBC that's fresh, new and leverages this area's desire for great mystery (most folks get KQED, but there are many more programs available via the BBC). 4) More timely releases of foreign films on DVD  Response: Thank you for your DVD suggestions. They have been forwarded to the Librarian who orders DVDs for the adult collection.  In the new library catalog, www.montereylibrary.org it is possible to submit recommendations for purchase directly to the selector by clicking "Purchase Suggestions" underneath the main search box on the home page. If you fill out a purchase suggestion form you will be able to track the status of your suggestion when you log in to your account.

Please purchase a copy of "Paleo Dog" by Jean Hofve, Rodale Books, 2014. Thanks!  Response: Thank you for your suggestion. It has been ordered, and you are at the top of the waiting list. In the future, you can submit purchase suggestions right from the Library Catalog if you wish. Just log in, then click purchase suggestions, below the main search box, and submit the pertinent details. You will be able to track the status of your request when you log in to your account.

You need improve your user interface! It is so hard to use.  Response:  Thank you for contacting the Monterey Public Library. We are sorry that you are experiencing difficulties using our online resources. Please provide more details about what you were using - our web site, our library catalog, one of our databases, and what you were trying to do - locate our hours of operation, renew a book, find an article - and we will gladly assist.

The library is a place to be alone, to browse, to find new things-not necessarily to find everything we're looking for. The information desk is there for people who want/need help. Please rethink your policy of having roaming librarians ask us if we're finding everything we're looking for. It's bad enough the check-out people at the local grocery store ask it, Help preserve the library as a refuge from at least some of the nonsense we deal with daily. Let us roam the stacks unencumbered by the pressure of picking the Dewey Decimal number that will hasten our departure. We have a wonderful library...and it's user friendly!  Response:  Thank you for your feedback. Its good to hear that you find the layout of the Library user friendly. Libraries are amazing spaces, where all sorts of discoveries can be made while roaming. Sometimes we find customers who are looking for books on the Bible in the Mystery section, or DVDs for kids in the adult section. Other times we come across customers who are contentedly roaming on their own, without need of us. We try to pick up on body language. If we’ve disturbed you we apologize. Just wave us away when we approach, and we will leave you to your happy browsing.

Using the search capability in the new Koha catalog system is not a pleasant experience for me. 1. Clicking items in the refine search area on the left sometimes expands the number of items returned instead of limiting them. e.g. enter search term "personal" then refine results by clicking author Lee Child. 2. It would be nice to fine tune a search by going to advanced search and having existing search criteria copied over to form the basis of the advanced search. Yes there is a need for New advanced search and for fine tuning an existing search. 3. After laboring thru a search and fine tuning it to several dozen items and placing a hold on a book why is there no way to return to list results. 4. The refine search choices on the left sometimes appear to be duplicated. 5. The refine search Locations choices does not show all available options for the existing search criteria after clicking ShowMore. e.g. I want to locate electronic audio books for the search term "generals". When I search for generals there is no electronic audiobook listed under Locations. When I refine the search by selecting item type Electronic resource electronic audiobook appears under locations. Can the library get Search to perform the way most patrons would expect a search to behave, refinement options are broad initially and can be used to fine tune results?  Response:  Thank you for your feedback. We’re sorry that the catalog hasn't been working for you the way it looks like it should. We're continuing to work out the kinks in our new system and have forwarded your examples to our Technology people to figure out if there are problems with the search, the cataloging, or the way the options are listed on the screen. If it's something that can't be fixed at this time, we'll hold on to your feedback for when we request and implement new features in the future.

 

Miss the website format when it had popular books listed  Response:  Thank you for the suggestion. Staff did some tinkering, and we figured out a way to add it. You can find it as an option under “featured materials” at www.montereylibrary.org. You can also view separate lists for DVDs, books, and audio.  Book recommendations "click here" takes you to a expired site. "Shocked", by Casarett, David.  Response: Thank you for contacting us to point out a broken link on our web site, and to make a purchase suggestion. We’ve forwarded the book recommendation to the Librarian who purchases materials. We fixed the link so that “book recommendations” on the suggestions page takes you to the purchase suggestions option in the Library catalog. We believe we’ve fixed all the dead links, but let us know if you find any more. 

Your “new” system is not a step forward… makes me want to use another library. Think my business is moving to Harrison Library in Carmel. So sorry for the staff!!! How awful!!!  Response: We are sorry that your experience with Koha, the new catalog system, has been so frustrating. Is there anything in particular that we can assist you with? Please note that the Harrison Memorial Library uses the same system.  

There should be a sign No Skateboarding on Library Ramp back entrance  Response:  Thank you for your suggestion. Effective Library signage is a challenge. Too many signs that list prohibited behavior, can create an unfriendly, officious atmosphere. Too few, and visitors assume that behaviors are permitted, which in fact are not. We strive to create a welcoming atmosphere, and prefer to communicate directly with customers when their behavior breaks the rules, and common sense. Please inform staff when visitors are skateboarding, and we will speak to them.

The “New” Koha Library System is difficult for Library patrons to navigate, and the checkout system is cumbersome, wasteful and ill thought out--an incredibly inefficient system. The previous system was much better and easier to navigate. The Library workers are very helpful and patient, but the Koha system makes their job much harder. Koha is NOT Library or patron friendly! Something cheaper is not better!!!  Response:  Thank you for your feedback. We are all adjusting to this change, and have been able to make many improvements to the system already. Cheaper is not always better. We hope you will be pleasantly surprised by the system in time.

Dear Monterey Library, I am a Monterey resident who occasionally collects postage stamps. All 3 of the other libraries stock the most widely used stamp price guide--Scotts as part of their “Reference” selection. You do not, and the old tattered ones you do have are “always” checked out. Could you please consider stocking the catalogs in your reference stock?  (Please contact: Joe Bauer, 960 Roosevelt St, 649-5174) Response: Thank you for your comment. The Reference Division will consider your suggestion and get back to you.

Has the Library cut the water off completely to the court yard? They could use water once a month at least. I’ve noticed that the water in the bathroom has been cut where you can barely wash your hands, and Colton halls lawn is so wet you can’t sit on it.  Response:  Thank you for your questions. The City of Monterey is striving to do its part to conserve water during the drought. We will test the water pressure in the sinks, and submit a work order if needed. We are checking with the Parks staff to determine the watering schedule for the back patio.

Edge of Tomorrow, The Lone Ranger, Belle, God’s Pocket, …  Response:  Thank you for your DVD recommendations. I see “Edge” and “Belle” are both on order, and that there are 3 copies of “The Lone Ranger” in the system. Please ask a staff member to show you some tips on searching the catalog for DVDs. We will forward your recommendation to purchase “God’s Pocket” to the Librarian who purchases DVDs for the collection. If you submit your requests using the “purchase suggestions” feature in the library catalog, you will be able to track their status in the future.

July 2014

Add search option to allow search for ebooks. There is no advanced search option for ebooks.  Response: Thank you for your suggestion. We share your concern that there is not currently an advanced search option for ebooks. We have a solution, and we are working with the company that manages our ILS to implement it. Meanwhile, it is possible to find all of the Overdrive books by typing keyword “Overdrive.” Once the list of over 8,000 titles appears, you can refine your search by expanding the list of topics in the left column of the screen, and selecting one of the topics. Or, if you start from the advanced search screen you can type keyword Overdrive in one search box, and keyword mystery, or biography in another search box. The same can be done to find the Enki Electronic Books. Finally, until the ebook search option is added, you can search for ebooks by starting at the ebook page on our web site, and clicking on the link that takes you directly to the ebook vendor’s catalog.

For privacy reasons, I would like my street address deleted from my library record, with only my PO Box retained. Likewise, I would like my birth date deleted. The system indicates it's necessary to contact the library to make these changes. Thank you.  Response: Thank you for contacting us with your request. We certainly respect your privacy. The State Library requires us to report the number of customers we serve from each civic jurisdiction, and the number of children we serve versus adults. We have coded your account "resides in Monterey" without providing a street address, and "adult" rather than 'child." The new computer system will not let us save your account without filling in a date, any date, in the birthday field. For customers who decline, the default is 01/01/1900

I am very disappointed with the update that happened over the weekend. The font size in the new view of the library items are TOO SMALL. We need a bolder and bigger font. Thanks.  Response:  Thank you for sharing your concerns regarding the new computer system. We too thought the font was small. What you are seeing is actually enlarged from the original setting. We will continue to look for ways to improve the new system, and font size is on our list. Meanwhile, the font display can be adjusted in the browser that you use. Please let us know if you would like assistance with this feature. 

1.provide ability to save and then use a saved search. 2.provide a link to Help so questions can be perhaps answered without going into the library 3.provide links to the Monterey library web site. when I log in all I see are PG library links (on the left)  Response: Thank you for your good suggestions. The ability to save and re-run a search is a feature that did not carry over into the new ILS. It may be something that can be added in the future, but it is not currently available. The friendly help screens in the old system were built by our staff over a period of 15 years, so it will take some time for us to develop new ones. We appreciate your patience. A link to our web site was something that we were able to take care of right away. It is the the first link that appears on the left side of the home page of the catalog.

Update library ILS server info so that ebooks can be downloaded. Details: There was an error connecting to the library authentication server. Please contact your library for assistance. (Details: Failed HTTP Request to Library's ILS server.)  Response:  Thank you for your contacting us. The connection to ebooks was not working on the day that the new system went live, but was restored the following day. Please let us know if you experience any further difficulties.

Hi, Was there a reason why MPL changed to this new catalog system? It is very difficult to use and does not have the features that the old one had; e.g. popular DVD/books list.   Response: MPL switched to the new system for a number of reasons, but the primary impetus was cost savings. The old system was being phased out, and the system that our previous vendor offered in its place would have cost tens of thousands of dollars to install, and thousands more to maintain every year. The new system, Koha, is open source software, which means that the program code is freely available, and the system is maintained and improved by a worldwide community of libraries, companies, and volunteers. The software is free, and we contract with a vendor to host it and maintain it at a fraction of the cost of our previous ILS. The flexibility to make improvements is much greater with open source. We have added a new materials feature to the homepage of the catalog, and will continue to make enhancements as we become familiar with the system. Your comments and suggestions are greatly appreciated.

I can't log on to my account using my library card number. I use to before - now it wants my user name. Please help me.  Response: Thank you for contacting us. We switched to a new Library catalog on July 7. For security reasons, your password could not be migrated from the old catalog system to the new. If this is your first time logging into the new catalog, your password is the last four digits of the telephone number you gave us when you registered for your card.  After you have logged in, we recommend that you change your password.

On the old Holds page it told you the last day you could pick up your held items. Now it only says when the item first became available for pickup, and there's no mention of what the deadline is. If possible, please consider switching back to the old way because the pickup deadline is much more important.  Response:  Thank you for your suggestion. It is not currently possible to display the pickup deadline in the new system. It is on the list of enhancements we would like to implement. We changed the wording on the hold notices so that it specifies that the item will be available for seven days from the date listed on the notice.

Hello, I have a suggestion for the emails you use to inform patrons their material will soon be due. Basically I would like to recommend that you use your old email format.  It included the web address of the library as well as my account number.  Having this info made it very easy for me to go to your website and log into my account to renew materials.  I also liked that you told me what was coming due and the date. I hope you can incorporate this information into your emails. Thank you very much,

I don't know if it's possible with the new system, but the e-mail reminders need a bit more information. It would be great to know which books are coming up for return and when, specifically, they are due. Right now, all it says is you have ____ number of books due soon. I also loved how the former e-mails included my account number because I definitely don't have it memorized and I was then able to immediately log on and renew. Cheers!  Response: Thank you both for your suggestions. The template for email notices in the new system was extremely brief. We have been able to modify it to include date due, title, and a link to the catalog. We were not able to add library account number. It is now possible, however, to set a user name on your account. You can use it together with your password to log in, as an alternative to your account number. Since you can set it yourself, it can be easier to remember. If you would like to set your username, please stop by the Library Help Desk, and we will gladly assist you

Improve your new online catalog system, which gives incorrect or confusing or no needed information, or go back to the old one. For example, it listed an overdue charge on my account that was incorrect; it gives the wrong date for an upcoming event; it does not show the scheduled date to pick up a book placed on hold; it does not confirm that a book has been put on hold.  Response: Thank you for your comments. Our old system was being discontinued. A change, though challenging, was inevitable. Thanks to suggestions from customers and staff enhancements to the new system are being made on a daily basis. Incorrect fines were caused by a software bug, which has since been repaired. Hold deadlines cannot be printed on notices, as of yet, but notices now state that a hold will remain available for seven days from the date the notice is generated. Customers can confirm a hold by viewing the holds tab on their account. Program dates are printed on tickets, and listed on our web site, but do not appear in your library record. We appreciate your patience as we implement improvements.

bring back the old website! this new site is unstable, more difficult to navigate and the content doesn't display properly. the old website worked just fine. please bring it back!!!  Response:  Thank you for writing to us. We are sorry that the new catalog system, Koha, is not working well for you. Our old system was being discontinued, so a change, though challenging, was inevitable. The company that we contract with to maintain Koha is working with us on a daily basis to address problems, and make improvements. If you have specific examples of what seems difficult to navigate, or what is not displaying  correctly, please let us know. It may be something that can be fixed readily, or put on our wishlist as a future enhancement.

I don't like the new web site. Why? In no particular order--there was no "Contact Us" option; the old web site provided a list of new books--if it's on this site, I couldn't find it--I used that a lot before; on the old web site I could arrange a list of an author's books in chrononlogical order, oldest to newest or newest to olders--if I can do it here, I couldn't figure out how; at some screen--I don't remember which one--there were three books listed, but there was no way to request a hold on them. Those are the problems I found today, my first day to the new site; I hope there aren't others.  Response: Thank you for expressing your concerns. Many of the enhancements in old catalog were developed thanks to feedback such as yours. We have added a “contact us” link to the home page of the catalog. A “new materials” search is now on the home page as well. When you search by author, the results can be sorted in chronological order (oldest to newest or vice  versa) by clicking the drop down menu at the top right of the list. We are not certain why you were not able to place a hold on items. When the catalog first went live, it was not possible to place a hold on books that had the status “on order.” This has been fixed. It is not possible to place a hold on an ebook, but this was true in the old system as well. To do that, you need to log in to the ebook vendor site – Overdrive or Enki. Links to those sites can be found in the catalog.

Know you have upgraded the system but now I cannot search the catalogue for books on CD. Upgrade may make sense to some developer but as a long time user of the system it is not simple to use.  Response:  Thank you for your comments. We are sorry that you are finding the new system, Koha, difficult to use. To limit a search to audio books, click “Advanced search” from the home screen. Type in author or title or keyword. Then limit by “item type,” e.g. Adult CD, or by “shelving location,” adult audio. If you have further questions, please let us know.

With the new website, I can't find a "new materials" function, which was very helpful in displaying new items for possible check-out. Has it been removed?Response: Thank you for contacting us. The "new materials" feature was one of the staff enhancement that we created for the old catalog. The new system didn't come with one, but we have made one and it is the display that you see in the center of the screen on the catalog home page, at http://www.montereylibrary.org/

After logging out of my account on the library computer, I was able to hit the "back" arrow and it showed all my account information. Once a user logs out, the system should really not allow the next user to walk up and see everything about the previous users account ...including their name and account history. To be clear...I did not just walk away from my account....I had logged out explicitly. I am not comfortable having a stranger be able to easily view my name and ckeckout history. Response: Thank you for sharing your concern. Library policies protect customer privacy in the use of library materials and reference service. However, the Library is a public place, and the Library cannot provide private computer workstations. Library staff strongly recommend that you close the browser after you log out of your account on a library catalog/database computer. While customer privacy is extremely important to us, the Library can make no guarantee that any part of the public computer service is completely secure. For further information, please see Library Board Policy 170: Computer and Internet Access and Use

It would be nice to have a method to cancel a hold online after it's been placed. And it would be great to be able to pay any fines incurred online as well.  Response:  Thank you for your suggestions. To cancel a hold online, simply log in to your account, click on the holds tab, and click the red “cancel” button next to the title of the hold you wish to cancel. If the hold is already listed as “available” then it is not possible to cancel the hold without contacting staff, since staff must physically remove the hold from the shelf. We agree that it would be great for customers to be able to pay fines online. This feature is still in development in the new system, and we will add it as soon as it becomes available.

Wants MPL to get a second print station. Other customers complained she was taking too long to obtain her print jobs at the Print & Copy station.   Response: Thank you for expressing your concerns. While we are not able to add a second print release station at this time, we will continue to look at ways to decrease congestion at the copier stations. Meanwhile, if a customer interferes with your ability to use the Library, please do not hesitate to report this to the Librarian in charge.

PlayAways: Cannery Row, Sweet Thurs., Donald Davis  Response: Thank you for your comments. Your purchase suggestions have been forwarded to the Librarian who selects Playaways for the collection. In the future, if you log in to your account, and place a purchase suggestion using the online form, you will be able to track the status of your purchase suggestion remotely.

June 2014

is he a way to get the computer to remember my card and password? it's a bother to put to put them in each time. Thanks,  Response: Thank you for your question. Many people use auto-fill, or use the feature in the browser to save a password on their home computers. At the Library it is necessary to log in with your card number and your password each time you log on to a public internet computer. This is to protect your privacy. After each session, a portion of the computer memory is erased so that personal information is not stored on the machine.

Would it be possible to increase the illumination on the A-D video shelf? My eye sight is not very strong so I get eye strain when I try to read the titles.  Response:  Thank you for your suggestion. We wish we had a ready solution. The shelves you are referring to are in the middle of floor. Unfortunately, we do not have an electrical source at the location. We will keep lighting in mind  as a priority as we continue to look for ways to improve the display of library materials.

Place the exchange magazine box in the Lobby on a stand so it is easier to use. In particular by the elderly.  Response: Thank you for your good idea. We are currently searching for a small table that we can use to raise the height of the magazine donation basket.

Please. Do something about 1) Silence room always with homeless people, everyday, eating lunch, holding conversations, 2) teen area where there is access to plugs for laptop work, too many people need baths makes it unpleasant, space is loud at times, 3) librarian chased me out of an empty room and plug.  Can something be done to accommodate ALL library users?   Response:  Thank you for your comments. We are a busy public facility with over 1,000 visitors per day. It is not always possible to accommodate all Library users. But we have policies in place that our staff enforce. Please speak to a staff member right away if a customer’s behavior - volume, conversation, odor - disrupts you from using the Library.

(Please contact Ginny Dahlberg)  DVDs: Cowboy & Aliens, The Lone Ranger - Johnny Depp, Thor-The Dark Underword, Red - Helen Mirren, Agents of Shield, Game of Thrones, Seasons 4 - Finale, Total Recall - Colin Farrell, Homeland - Seasons 2,3,4, The River - Season 1,2, Revenge - Season 1, Once Upon A Time - Seasons 1/all other seasons, Missing - all seasons with Ashley Judd, Fringe - all seasons 2,6,7, Hansel & Gretel TV series/all seasons, The Hobbit - the Desolation of Smaug, Jack Ryan - Shadow Recruit, Non-Stop - Liam Neeson, Falling Skies - SciFi series 2,3, etc., Ray Donovan, Sherlock - Season 4, Eureka - Seasons 4,5 All Seasons, Doctor Who - The Complete Boxed Set of All the episodes! - series 1 - 8, series began w/new shows in 2005. Christopher Eccleston, David Tennent, Matt Smith  Response:  Thank you for your recommendations. We have forwarded the list of suggestions to the Librarian who orders adult DVDs for the collection.

May 2014

Suggest you add a searchable category: urban farming. You have urban agriculture, but no one will search for that because the subject is known as urban farming.   Response: Thank you for contacting the Monterey Public Library, and for your suggestion that we add "Urban Farming" as a subject heading to our Library catalog. We obtain our catalog records through a consortial service where we agree to follow national standards, and Library of Congress Subject Heading rules. Unfortunately, Library of Congress has not yet adopted "Urban Farming" as an authorized heading. They do use "Urban Gardening" and as you pointed out the not very intuitive "Urban Agriculture." As is often the case with standards, Library of Congress word choice tends to be slightly behind current language trends. It was not until recently, for instance, that the Library of Congress replaced the subject heading "Cookery" with the more intuitive "Cooking." When we switch to new software for our catalog and borrowing system in July, the new system will make free text search results more accurate, so a keyword search such as "urban farming" will yield more relevant results.

Dear Monterey Library…..am out of state for period 6 -16 May, but available by phone if you need. I recently attempted to renew a couple of books by internet, but received response that my card was "blocked". Please take a look at my account and let me know what info you might need to satisfy library rules…thanks  Response: Thank you for contacting the Monterey Public Library. We are sorry that you are having difficulty renewing materials, and we appreciate your email. On May 3 staff placed a note on your record indicating that you had returned the case for a DVD set, but one of the discs was missing. We hope you have the disc and are able to bring it back. The note prevented you from renewing materials without staff assistance. We have now renewed all items checked out to you as you requested, and they are now due in two weeks.

I am exporting my reading history. Please put more explanation on your site. what is the difference between "screen" and local disk? is there any way I can add back the reading history when I get to your new software?  Response:  Thank you for your questions about your reading history. Your reading history, or list of items borrowed in the past, will not transfer when we migrate to a new computer system in July. If you would like to keep a copy of your reading history, we recommend that you download it now. The software gives you the option to call the list up on your computer screen and then print it (“send list to screen”), email it to yourself, or save it to a location on your computer, such as the hard drive, or a USB storage device (“local disc”). Instructions are provided in the Library catalog. Printed copies are available at the Library Help Desk. While the new system does have a reading history feature, it will not be possible to add the old list back in to your new account.

I enter my library card number,all I get is "sorry you enter the wrong information"  Response: Please provide us with your card number and we will check to see what might be triggering this error message.

I want to compliment Eboni for the outstanding customer service she offered me today. I was stressed due to a deadline desperate to print out documents.  Eboni patiently walked me through the process and was joyful and kind. This means a lot to me because I am a 100% disabled vet due to Traumatic Brain Injury.   Response:  Thank you for letting us know about your positive experience at the Library. Our staff strive to provide outstanding customer service. We will share your kind words with Eboni.

Even on cooler and over cast days, the library gets really stuffy. Keeping the large windows open really helps.  Response: Thank you for your comment. The California History Room has climate control, but the remainder of the building lacks a centralized air cooling system. City workers monitor the heating system, and library staff open and close windows as needed to adjust temperature and improve air quality. Please let us know if the building seems stuffy, and we will gladly open a window.

April 2014

Hello... Some observations of my day at the library. Simply put, I cannot recall when I last experienced a healthier human created environment. It was amazing! It was mid afternoon, so there were lots of kids, mostly in their early teens or so, but really all age groups were in the house. So much was going on... A group of 8-10 boys, some in a scout-like uniform, having a meeting, a very young Hispanic boy and girl having the most sincere conversation (they've been friends since 2nd grade, girls mom pregnant... again), a group of African American girls having a conference, a very cute 12 year old girl chasing and giggling and flirting with a boy, and at least 60 other kids engaging in various other communications and studies. It was so great to see so many kids of such diversity creating a place so electric and positive... at the Public Library of all places. Also, I should mention that the Staff was fantastic! They were great at allowing the reality of the moment to live, but also there to dial things back when necessary. Congratulations!!  Response:  Thank you for you so much for your kind words.

I have apparently lost/misplaced a book & wish to pay for it. The Night Ranger, by Alex Berenson How much must I pay?  Response:  Thank you for contacting us. The replacement cost is based on the purchase price of the item and differs depending upon the type of book. A staff member will be able to let you know the exact amount. The replacement cost will be refunded if the book is found within three months.  There is also a  $10.00 processing fee, which is non-refundable.

Please ask staff and patrons to talk quietly. This library has become too noisy to enjoy. I’m so sorry to see this happen as I love the library and appreciate the quiet staff. Thank you.  Response: Thank you for your kind reminder. A busy public library with an open floor plan like ours can sometimes be noisier than some of us would wish. We appreciate your reminder staff to lower our voices, and will gladly speak with customers if their behavior is disrupting your use of the Library. Thanks to Neighborhood Improvement Project funds we opened a Quiet Study Room in the Library last summer. We hope that those who seek traditional quiet are able to continue to use the Library by enjoying the peace of this room.

March 2014

Confused on how to read books on hold. If it reads 8 of 8 holds or 4 of 10 holds. Does that mean I am number 8 of 8 people waiting, if so, 8 people ahead of me or am I 1st in line of the 8 people holding. So 4 of 10 holds, which would mean I am number 4 of 10 people? Response:  While there are exceptions, in general, 4 of 10 holds means that you are the fourth customer out of ten who is waiting for that particular title.

Computers 11 & 12 don’t have any knee room so sitting on the stools is very awkward. Could the doors of the cabinets be removed, like #13, so one’s knees have room? Gracias!    Response:  Thank you for your suggestion. The cabinet doors are needed to protect sensitive computer equipment stored inside. Cabinet 13 does have doors as well, but they are recessed, providing more ‘knee room.’ We will check with Building Maintenance to see what the cost would be to remodel the cabinets.

A comprehensive Latin dictionary.  Response: Thanks for the suggestion. Do you have a particular Latin dictionary in mind? We do have Cassell's Latin Dictionary: Latin-English, English-Latin which clocks in at 883 pages, and we also recommend free online sources on our Language-Learning Resources subject guide, http://montereypl.libguides.com/languages.

There are too many homeless sleeping in the library - they drink and sleep in the library. City of Salinas discourages these behaviors but I don’t see Monterey doing it. Other people can’t use the library and people will soon stay away from the library because of the smell and unavailability of seats far away from the homeless. Response: One of the most important ways a public library serves its community is as a shared community space; a place for people old, young, and in-between to gather, learn, and seek respite, information and inspiration. Visits to the Library are on the rise, and we can expect even larger numbers whether the weather is cool and rainy or warm and sunny. Everyone is welcome to have beverages in the library, and we’ve seen young and old rest their eyes during a visit and we don’t consider a cat nap to be disruptive behavior unless they’re on the ground or start to snore loudly!

In our aging and wonderfully open building we realize that noise, and yes, smells, too – from excessive aftershave to body odors – can be disruptive. If a particular customer is interfering with your ability to use the Library please talk to a staff member, and we will work with the customer to resolve the issue.

Please - no computer audio in Quiet Room! The noise that leaks out from the earphones destroys the quiet. There is no reason folks watching music videos need to be in there. Sincerely!  Response: We’re delighted that you along with many others have embraced the quietness of our quiet room! Due to the fact that it’s still a shared work area, and part of a bustling library building, we can’t consider it to be a silent space. Often times people don’t realize sound is escaping from their earbuds, and staff would be happy to tip-off customers whose audio can be heard from a distance, just swing past the Library Help Desk and let us know.

Suggestion:
1. Move the paper books out front along the sidewalk.
2. Place the handicap parking space in the former box area. Where it is now a handicaped person has to climb the long ramp.   Response:  Thank you for your thoughtful suggestions.
The Friends of the Library have had outdoor book sales from time to time, including an annual space at the City’s 4th of July Lawn Party. A regular display of materials on the sidewalk, however, would be a violation of the City Code (Chapter 32, Article 3), and require a special permit. For now the Library will continue to offer free paperbacks indoors in the interest of sidewalk safety, and to preserve paperback books from the ongoing effects of our coastal  weather. We measured the white curb in front of the book return on Pacific Street and learned that it is not long enough to convert to a disabled parking space. Luckily, a disabled person displaying a special license plate or placard is allowed to park for an unlimited period at any regular on-street parking space without regards to the posted time limit, including the yellow “loading” and the green “limited time” curbs, according to the California Department of Motor Vehicles code 22511.5(a)(1). So it is not necessary for disabled customers to navigate the ramp at the rear of the Library in order to access the building.

With all due respect, I’d like to remind our respected librarians to speak more quietly. They should be a model for patrons. I hope someone would listen.  Response:  Thank you for your kind reminder. We will share it with all of the staff that work at the Library Help Desk. It is sometimes necessary for Librarians to raise their voices when trying to get the attention of a disruptive customer, or when working with someone who is hard of hearing. In general, however, Librarians are encouraged to speak in soft voices. We will gladly remind them to do so.

February 2014

I actually have a question. Confused about the wait time on holds. When it reads 5 of 6...does that mean I am 5th of a total of 5 waiting? Am I the 5th soon to be the 6th and I can expect to be next soon?  Response:  Thank you for your question. While there are exceptions, in general, 5 of 6 holds means that you are the fifth customer out of six who is waiting for that particular title. When the first person in line picks up the book, you will move to 4 of 5.

If I see another dog in the library I'm calling the police.  They can sort out the Civil Code violation.  Response: Thank you for your concern. Pets are not welcome in the library, but services dogs are permitted. Library staff can only legally ask an owner if their dog is a service animal. Service animals are not legally required to wear vests, nor do their owners need to provide proof. Our staff speak with the owner every time we spot an animal unfamiliar to us. If the owner states that their dog is a service animal, the dog is welcome in the library, but it must stay with the owner at all times, on a leash, and must behave in a manner that doesn’t disrupt other library users. If you have a question or observe disruptive behavior from a service dog, please speak to the Librarian in Charge at the Library Help Desk.

PlayAway!!! Spencer Quinn Ivanovich Please Steinbeck Mountain  Response:  Great suggestions, thank you! We’ve forwarded them to the selector for this area. Just a heads up though, that not all authors or titles are available via the Playaway format which limits our ability to stock up on ones we’d otherwise love to carry (like ALL the Steinbeck titles!).

Thank you for the excellent services you provide to me and the Monterey community. I am very grateful. REQUEST: Please update my reading history to reflect all of the books, recordings, DVDs that I have checked out since 2010 or 2011. With this updated info, I can avoid checking out items I have already heard or read. THANK YOU  Response: Thanks for the feedback. We’re glad you’ve been able to utilize the reading history feature of our catalog system! Due to California law regarding the privacy of library records, we do not retain a list of all the items you’ve borrowed. Only you can turn on the reading history feature, and it only starts keeping track at the time you turn it on. While we wish we could help, we just don’t have those records. By the way, we’ll be getting a new and improved catalog system in July and things will be changing -- look for more information in the next couple of months!

Get Uncle shelby's book of A B Z  Response:  Thanks for taking the time to suggest this title, we’ve forwarded it to the librarian who selects materials in this area.

Author Ellison, Harlan Title  Deathbird stories : a Pantheon of modern gods / Harlan Ellison Imprint New York : Harper & Row, [1975] Edition 1st ed  Location Call Number Status PG ADULT Fiction  FIC ON HOLDSHELF  please renew my hold in case I can't get there tomorrow.  Response:  Thank you for your request to extend your hold. The maximum number of days that we hold an item for a customer is seven. If you are waiting in a hold queue, and anticipate that you will not be able to pick up an item when it comes in , you can suspend or "freeze" the hold. Freezing a request means that your position in the hold queue is skipped over until your request is reactivated. This allows you to stay in the hold queue while holds are filled for other customers further down in the queue. If no one else is waiting for the book, we can cancel your hold, and replace it again for you.

January 2014

Fill in space between steps on stairway off the parking lot going from behind the Library and Harcourt Street.  Response: Thank you for pointing this out. A work order has been submitted to Plans and Public Works so that they can inspect the stairs and address your safety concern.

PLAYAWAYS!!! Cannery Row, Sweet Thursday, J. Evanovich (Get All), The Guy Who Wrote “Dog On It” (Get More), Hiaasmen (Get All), Donal Davis (Come On), Sometimes A Great Notion  Response: Thank you for your recommendations. We have shared them with the Librarian who selects Playaways for the adult collection.

Dear Library Manager: If a patron talks to a librarian and he/she talks more or less loudly, the librarian may remind the patron that he/she may talk more quietly. The librarians themselves should be a model for the patrons. Thank you. Response:  Thank you for your good reminder. A full description of the de-selection criteria can be found will share it (quietly) with everyone who works at the Library Help Desk.

Am I imagining it or is the Library books disapearing? The automotive tech books onley go to the year 94 why. Also isn’t LA about the 5th biggest city on the planet, But we don’t have a newspaper from there. You could tell me that everything is going to be on line. Is high tech High tech? When it breaks we will be in TROUBLE. Technologie a cantalever built overan abyss growing heaver and heaver not a qestion of if it will faul, But when. Don’t be surprised Be ready :) I love the Library Guess who  Response: Thank you for sharing your questions and concerns. The Library weeds the collection on an ongoing basis to ensure accuracy, relevance and timeliness of materials. More information can be found in the Library’s Collection Development Policy . The Library’s subscription to the Los Angeles Times was indeed cancelled in 2010 when the acquisitions budget was reduced by 50%. The cost of the print subscription ($500 per year), customer feedback, and the availability of the content online for free were factors that contributed to this decision. While we don’t automatically substitute electronic resources for print, subscription databases and other digital reference sources may provide more complete or current information than print alternatives, and can be a more efficient use of Library space or funds. Such decisions are made on a case by case basis. Some time ago we withdraw a number of automobile repair books from the adult non-fiction shelves. The Library subscribes to Alldata, an online resource of diagnostic and repair information for foreign and domestic cars that provides access to manufacturers' manuals from 1982 to the present.  This resource complements our remaining print collection, and includes maintenance schedules, illustrated diagnosis and repair procedures, and the most recent technical service bulletins and recall notices, which are updated daily. Customers can access Alldata in the Library using the catalog/database computers. Staff would be happy to assist you with this or any other Library resources.

Why all lights on at night?  Isn’t it a waste of electricity.  Response:  Thank you for your question. The Library is open until 8 p.m. on Monday, Tuesday, and Wednesday nights, and custodians are scheduled to clean the building Friday and Saturday nights (or Sunday morning). We hope you found the lights on during one of those times. A few rows of lights are left on continuously for emergency purposes, but for the most part, when the library is closed, the building is dark.

We love the kids programming.  Thank you.  Response: Thank you.  We love the kids, and are constantly trying to think of activities that will be educational, literacy-building, creative and fun.  We appreciate everyone’s suggestions.

You should do field trips and sleep overs at your library. Response:  Please tell us more about your suggestions.  We’d like to try to do what you’re interested in, but it is difficult with the liability issues these days.  For example, we have tried to organize a trip on the Monterey ghost trolley and an after-hours party, and were advised that there were too many opportunities for something to go wrong.  We would hate to be responsible for someone getting hurt, and the extra staff to try to reduce the risk might make the event less fun and way more expensive.  Perhaps if we talk together we’ll come up with an idea that will work!