The Monterey Public Library provides a welcoming environment for customers of
all ages and backgrounds, and for a wide variety of services and activities. To
protect the safety of customers and staff, promote equitable and comfortable
Library use by all customers, and protect Library facilities, furniture,
equipment, and materials, the Board of Library Trustees has established
standards of acceptable behavior on Library premises and when using Library
Definition and examples
Disruptive behavior is prohibited on Library premises and when using Library
services. Disruptive behavior includes any activity which:
- Interferes with other customers’ use of the Library
- Interferes with the normal operations of the Library
- Is likely to result in harm to customers or staff
- Is likely to damage Library facilities, furniture, equipment, or
- Violates any federal, state, or local law or ordinance
- Violates policies established by the Library Board
Specific examples of disruptive behavior include but are not limited to:
- Talking loudly, using electronic devices at audible volumes, or
producing other noises that can reasonably be expected to disturb Library
- Interfering with the safe and free passage of staff or customers by
sitting, reclining, placing personal possessions, or moving Library property
to block hallways, aisles, or other public areas.
- Running, climbing, or jumping on Library fixtures, furniture, or
equipment not designated for this purpose, using skates or skateboards, or
other activities that can reasonably be expected to disturb Library
customers, threaten the safety of customers or staff, or damage property.
- Selling, petitioning, distributing unauthorized materials, or requesting
gifts or donations.
- Intentionally or negligently damaging or defacing Library property or
materials (see Policy 180: Theft and Vandalism of Library Materials).
- Any physical or verbal threat of imminent or future violence, physically
threatening or intimidating behavior, assault, actual or pretended fighting,
or other acts of violence.
- Deliberate and/or repeated behavior which a reasonable person would find
harassing, intimidating, or threatening to a customer or staff member or
which creates a hostile environment, including stalking, following, or
staring, and unwelcome personal advances.
- Abusive, obscene, or discriminatory language or gestures.
- Possessing, selling, distributing, consuming, or appearing to be under
the influence of an alcoholic beverage or controlled substance.
- Smoking in the Library building and bookmobile or near entrances, exits,
and windows as specified by law.
- Bringing any animal into Library facilities, except for service animals
or as authorized for approved Library programs.
- Bringing bicycles into Library facilities.
- Eating, except in designated areas.
- Refusing to follow the reasonable directions of library staff, including
directions to evacuate the premises or take cover during an emergency.
- Trespassing by entering or remaining on Library premises after having
been notified by an authorized individual not to do so.
Library premises include the Library building, terrace, back patio, parking
lot, driveway, and Bookmobile. Staff members may apply this policy differently
to behavior in different locations depending on the disruption caused by the
behavior. When disruptive behavior occurs on the public sidewalk or street in
front of the Library, staff members should ask that individuals discontinue the
disruptive behavior and/or request police assistance to enforce applicable laws
and ordinances as appropriate.
The Library reserves the right to:
- Require customers who engage in disruptive behavior to leave the premises.
- Restrict customers who engage in disruptive behavior from using specific
Library facilities or services, such as public computers.
- Exclude customers who engage in disruptive behavior from Library property for
a specified period of time.
This policy will be applied fairly and equally to all customers. Customers of
all ages are expected to follow this policy. Parents or caregivers are
responsible for ensuring that children meet this expectation as needed. Library
staff enforcing this policy will not hold children to a different standard than
adults. However, as children may be learning rules of social conduct, staff will
make an effort to be certain that the rules are understood, and will suggest
alternative activities and ideas for self-discipline.
Library staff will notify police immediately of any illegal behavior or threat
to the safety of customers or staff.
Depending on the nature and severity of the disruption, and whether or not the
incident is part of a pattern of repeated disruptive behavior, authorized
Library staff members may:
- Positively and courteously inform customers of Library policy and provide one
or more verbal warnings.
- Follow the guidelines in
Policy 520: Unattended Children in the Library in
response to children’s disruptive behavior.
- Request police evaluation of customers who may be a danger to themselves or
others, or who may need medical or other assistance.
- Restrict customers who engage in disruptive behavior from using designated
Library facilities or services for the remainder of the day, or for a longer
period as authorized by established procedures.
- Require customers who engage in disruptive behavior to leave Library premises
for the remainder of the day.
- Request police assistance when customers refuse to comply with the
instructions of authorized Library staff.
- Notify public service and management staff and document each incident as
In cases of severe or repeated disruptive behavior, the Library Director may
restrict customers from using designated Library facilities or services, or
exclude customers from Library property for a specified period of time.
The Library Director will make a reasonable effort to provide the customer with
written notification of such restriction or exclusion, including the reason for
the action, the time period, and the appeal process. It is not necessary that
this notification be accepted or received for the restriction or exclusion to
The Library Director will establish procedures to implement this policy and to
communicate it to staff and customers in a positive and understandable manner.
- Actions of all Library staff members under this policy may be appealed by
appointment or in writing to the Library Director.
- Following an appeal to the Library Director, the Director’s decision may be
appealed in writing to the Library Board. The restriction or exclusion will
remain in effect until the Board’s determination.
- The Library Board shall conduct a hearing within 45 days after the appeal is
received. The appellant shall be notified at least 10 days prior to the hearing.
Failure to appear on the scheduled day of the hearing without prior notification
to the Library will result in denial of the appeal. The Chair of the Library
Board shall conduct the hearing. The appellant may be represented by counsel,
may present evidence, and may call and examine witnesses and cross-examine
witnesses of the other party. Formal rules of evidence shall not apply, and
principles of due process will be applied. Provisions of the Ralph M. Brown Act
shall apply to all such hearings.
- Within 30 days of the completion of the hearing, the Board shall issue a
written decision. This decision shall be a final determination for purposes of
||July 31, 1991
||March 26, 2003
||February 25, 2009