The Monterey Police Department recognizes it is critical that we maintain our credibility with the Community as a professional organization in order to garner the trust, respect, and support of the people we serve.

To achieve this goal, the Department employs an internal complaint and quality control system whereby objectivity, fairness, and justice are assured through comprehensive, impartial investigations and administrative review. It is hoped that this process will help:

• Determine causes of problems relating to human relations;
• Remedy deficiencies, including faulty practices or procedures;
• Ensure that proper corrective action is taken;
• Protect department personnel from unwarranted criticism; and
• Provide a factual basis to defend the City in the event of civil litigation.